Technical Writer

Collabera; Fort Lauderdale (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid vacations

Medical, Dental, and Vision insurance

401K retirement savings plan

Life Insurance

Disability Insurance

Job summary

A leading IT staffing firm in Fort Lauderdale seeks a Technical Writer to enhance customer experience through effective Knowledge Management content. The role involves writing and reviewing procedural documentation, ensuring consistency, and conducting content quality reviews. Ideal candidates will possess excellent communication skills, attention to detail, and proficiency in MS Office and HTML. A strong passion for empowering customer care teams is essential for this position, offering comprehensive benefits.

Qualifications

• Strong passion for empowering Customer Care Professionals.
• Ability to simplify complex information.
• Demonstrated experience managing multiple priorities.

Responsibilities

• Write clear and consistent Knowledge Management content.
• Review procedural content for alignment with brand standards.
• Conduct quality reviews on all content.

Skills

Excellent written and oral communication skills

Strong relationship skills

Attention to detail

Proficient in MS Office Suite

Understanding of Performance Support technology

Tools

MS Word

MS Excel

MS PowerPoint

Outlook

HTML

HTML editors

Job description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

• The Technical Writer is responsible for driving a seamless Customer Experience through writing clear and consistent Knowledge Management content.
• This position will write and review procedural content to ensure that all business units and process owners’ content align to a consistent voice of servicing that represents the Brand of Client in both performance capabilities and learning content.
• Write clear, concise final content for internal knowledge management system (ECCO) from draft documents as submitted by Subject Matter Experts from across business units and processes.
• Maintain consistency of content, evaluate outdated information for archiving and condense information when applicable.
• Conduct quality reviews on all content ensuring quality standards are adhered to.
  

Qualifications

• Strong passion for empowering our Customer Care Professionals in providing an outstanding service experience for our Card Members at the first point of contact.
• Excellent written and oral communication skills including the ability to simplify complex information to an easy to understand format for our employees.
• Ability to create communications that are consistent relative to tone, grammar, and vocabulary.
• Demonstrated experience handling multiple priorities with strong attention to detail and excellent follow up skills.
• Strong relationship skills.
• Proficient in MS Word, Excel, PowerPoint, Outlook, Lync, as well as working knowledge of HTML and HTML editors.
• Understanding of Performance Support technology.
  

Additional Information

To know more or to schedule an interview, Please contact: