Technical Writer

Children's Oncology Group; Arcadia (CA); On-site; USD 78,000 - 113,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan

PTO and holidays

EAP

FSA

Stipends for cell phone and internet

Job summary

COG Research Foundation, a California-based nonprofit, seeks a Technical Writer to produce and maintain software documentation. You will translate complex technical information into user guides, reference manuals, and SOPs while collaborating with developers and business analysts.

This 100% remote role requires a strong writing background, attention to detail, and ability to manage multiple projects in a fast-paced environment. Travel may be required, with residence in the United States.

Qualifications

• 3 years of professional experience as a technical writer or related writing experience.
• Bachelor's Degree in English, Technical Writing, Communications, Computer Science or related field, or substitute with 4 additional years of technical writing experience.

Responsibilities

• Creates, maintains, and enhances user guides, style sheets, templates, and automated review processes using RoboHelp 2022.
• Analyzes, authors, edits, and maintains technical documentation for software applications.
• Develops and maintains SOPs, work instructions, audit docs, and disaster recovery plans.
• Supports BA with Business Requirements, Release Notes, UAT plans, and post-deployment docs.
• Maintains IT System Documentation Library with version control and templates.
• Collaborates with IT teams to assess documentation needs and content strategy.
• Prioritizes assignments and drives timely delivery of high-quality documentation.
• Performs other duties and special projects.

Education

Bachelor's Degree in English, Technical Writing, Communications, Computer Science or related field

4 additional years of technical writing experience (substitute for degree)

Tools

RoboHelp

Microsoft Office Suite

Visio

PowerPoint

SharePoint

Job description

COG Research Foundation, LLC (Research Foundation) is a California 501(c)(3) entity founded in 2024 to serve as a fiscal sponsor to support research programs by providing legal, fiduciary, and administrative oversight for the program. The Research Foundation serves as the fiscal sponsor for the Children's Oncology Group (COG).

COG, a member of the National Cancer Institute (NCI) National Clinical Trials Network (NCTN), is the world's largest organization devoted exclusively to childhood and adolescent cancer research. COG unites over 13,500 experts in childhood cancer at more than 220 leading children's hospitals, universities, and cancer centers across the United States, Canada, Australia, New Zealand, and Saudi Arabia to conduct more than 50 active clinical trials, with approximately 9,500 participants registered each year in the fight against childhood cancer.

Position Summary

All staff are employed through the Research Foundation. This role will be in service to COG.

The software Technical Writer (TW) works under the immediate supervision of the Sr. Technical Writer/Business Analyst (BA) to maintain and create technical documentation such as, but not limited to, user guides, use cases, business requirements and reference manuals. The TW works with users, developers, and other information system personnel to gain the appropriate level of understanding in order to translate complex, technical information into various required documentation for any given technical project.

The COG Research Foundation, LLC is a 100% remote employer, though some travel may be required. Employee must reside within the United States.

Full salary range for this position: $77,625 to $112,620 per year. The typical hiring range for this position is from $77,625 (minimum) to $95,123 (midpoint), based on 100% FTE. The starting salary is determined based on the candidate's knowledge, skills, experience, as well as budget availability.

Essential Duties and Responsibilities

• Independently creates, maintains, and enhances user guides, style sheets, templates, and automated review processes using RoboHelp 2022, ensuring consistency, quality, and compliance with documentation standards.
• Analyzes, authors, edits, and maintains technical documentation for software applications i.e., technical reference manuals, user guides and online user manual, training material, and other project and system related documentation.
• Develops, reviews and maintains procedural documentation, including department policies and procedures (SOPs), work instructions, audit documentation, and disaster recovery plans, ensuring accuracy and alignment with business and regulatory requirements.
• Partners with the BA and supports business analysis activities by assisting the development and review of Business Requirements, Release Notes, User Acceptance Testing (UAT) plans, post-deployment documentation, and other project deliverables as needed.
• Maintains and governs the IT System Documentation Library, exercising discretion in document finalization, publication, version control, and template administration to maintain document integrity and accessibility.
• Collaborates proactively with IT staff, project teams, and organizational subject matter experts throughout the software development lifecycle to assess documentation needs, gather complex information, and determine the most effective content strategy and deliverables.
• Applies substantial independent judgment and discretion in prioritizing assignments, resolving documentation challenges, recommending process improvements, and ensuring the timely delivery of high-quality documentation.
• Performs other duties and special projects, as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum Qualifications

• Three (3) years of professional experience as a technical writer or related writing experience.
• Bachelor's Degree in English, Technical Writing, Communications, Computer Science or related field, or substitute with 4 additional years of technical writing experience.

Other Qualifications

• RoboHelp, Microsoft Office Suite, Visio, PowerPoint and SharePoint skills.
• Ability to work with Microsoft Office Templates and maintain the established IT documentation
• Experience with software development methodologies and processes.
• Knowledge and understanding of programming, operating systems and/or networking concepts is desirable.
• Advanced written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple assignments and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Four (4) or more years of professional experience as a technical writer or related writing experience.

Fair Labor Standard Act (FLSA) Status

This position is classified as exempt based on the job duties. However, based on the FTE, salary level of the employee, or federal/state/local laws, the employee may be classified as nonexempt.

Background and Credit Checks

Employment with COG Research Foundation, LLC is contingent upon satisfactory completion of a pre-employment background check, which may include verification of criminal history, employment history, education, and other information as permitted by law. A credit check may be required for positions where it is relevant to and permitted based on the nature of the job duties, in accordance with applicable federal, state, and local laws. All background check results will be evaluated through an individualized assessment in accordance with applicable law. COG Research Foundation, LLC is an equal opportunity employer committed to fair chance hiring practices.

Why Join Us

This is a unique opportunity to be on the ground floor of a critical role within a mission-driven organization. This position will play a vital part in shaping the function of the Children's Oncology Group, contributing to lasting change and making a difference in the lives of children and families impacted by cancer.

Benefits

Comprehensive benefit options include medical, dental, vision, 401(k), accrued Paid Time Off (PTO), Employee Assistance Program (EAP), Flexible Spending Account (FSA), cell phone and internet stipends, wellness stipend, paid holidays, and more. Employees who work 20 hours or more per week are eligible for these benefit options. These benefits are provided for informational purposes only and are subject to change in accordance with applicable policies and plan documents.

Equal Employment Opportunity Statement

COG Research Foundation, LLC is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, creed, sex, pregnancy, national origin, age, ancestry, physical or mental disability or medical condition, genetic information, marital status, sexual orientation, gender identity or expression, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

COG Research Foundation, LLC seeks to recruit, develop, and retain the most talented people from a diverse candidate pool. Employment at COG Research Foundation, LLC is based on merit, competence, and qualifications, and we are committed to providing equal opportunities for training and advancement for all employees. COG Research Foundation, LLC is also committed to making our application process accessible to individuals with disabilities and will provide reasonable accommodation upon request. For further information regarding Equal Employment Opportunity, please feel free to access it here.

ADA/Application Accommodation Statement

COG Research Foundation, LLC is committed to providing reasonable accommodation to individuals with disabilities in the application and employment process, consistent with applicable law. Applicants who require accommodation are encouraged to make their request at the earliest opportunity to allow COG Research Foundation, LLC sufficient time to evaluate and respond to the request. Accommodation requests may be directed to the Recruitment Team at [e-mail].

This position falls under a contract with the Federal Government and is subject to the provisions in OMB Circular A-76 which prohibit contractors from performing inherently governmental functions. Specifically, employees placed in agency positions will not perform inherently governmental functions, nor supervise any personnel other than the contractor's own staff, nor make final decisions or sign documents that commit the U.S. Government.