Technical Training Content Developer

Commerce; Texas; Remote; USD 89,000 - 133,000; Full time

Benefits offered by this job

Remote-first culture

Optional collaborative workspaces

Job summary

Commerce is a remote-first company seeking a skilled technical writer to craft high-quality product training and developer guides for our open, AI-driven commerce platform. You will translate complex platform changes into clear, engaging learning content across formats and help enable a broad developer ecosystem.

You’ll collaborate with Product, Engineering, and Professional Services to deliver accurate content, develop video training, and apply adult-learning principles to maximize impact.

Qualifications

• 2–5 years of experience in technical writing, instructional design, product training, or developer education.
• Working knowledge of GitHub and local development; able to run and modify a site locally with Next.js or Nuxt.js.
• Experience with ecommerce tools and applications, including SaaS and open source storefronts, headless implementations, ERP, POS, PIM, OMS, and payment gateways.
• Solid technical foundation: comfortable with APIs and able to run API requests from API docs or a Postman library; familiar with front-end tools.
• Excellent written/spoken communication; able to explain technical topics clearly to varied audiences.
• Proactive, collaborative communicator across global teams.

Responsibilities

• Create, maintain, and update Commerce training content aligned with platform releases.
• Collaborate with Product, Engineering, and Professional Services to translate platform changes into learning material.
• Produce product and developer-focused video content, including scripts and screen recordings.
• Apply adult learning best practices to maximize engagement and effectiveness.
• Leverage AI tools to accelerate content creation and improve learner experience.
• Deliver virtual and in-person training for enterprise merchants and partners as needed.

Skills

Technical writing

Instructional design

Developer education

Communication

Project management

Education

Bachelor's degree in a relevant field

Tools

GitHub

Next.js

Nuxt.js

Postman

HTML/CSS/JS

Job description

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

What You’ll Do

• Serve as a key contributor to the creation, maintenance, and ongoing updates of Commerce product training and technical learning content, ensuring accuracy and relevance with each platform release.
• Partner closely with Product, Engineering, and Professional Services to translate platform changes into accurate, engaging, and up-to-date learning content across all course formats.
• Produce product and developer-focused video content — including scripting, narration, and screen recordings — covering new feature releases, commonly asked questions, and key platform capabilities to support the broader developer ecosystem.
• Continuously discover and implement new learning techniques and adult learning best practices to maximize engagement and instructional effectiveness.
• Leverage AI tools and emerging technologies to accelerate content creation, improve efficiency, and enhance the learner experience.

Training Delivery & Stakeholder Engagement

• Deliver customized virtual and in-person training for enterprise merchants, agency partners, and internal teams as needed.
• Conduct detailed scoping calls with merchants and partners to understand business objectives and functional requirements, and provide expert recommendations on personalized training needs.
• Establish and maintain strong working relationships with key stakeholders, including Product, Engineering, Professional Services, Account Management, and Marketing.
• Work with external stakeholders, including client partners, project managers, developers, technical partners, and executives in enterprise organizations.
• Manage training action plans and coordinate scheduling and administration of learning sessions before, during, and after delivery.
• Develop and maintain a thorough understanding of Commerce platform features, the third-party ecosystem, and competitive differentiators.

Who You Are

• 3–5 years of combined experience in the technology industry with a focus on technical writing, instructional design, product training, developer education, or similar roles.
• Working knowledge of GitHub and local development practices; able to run and modify a site locally using popular frameworks like Next.js or Nuxt.js.
• Experience with ecommerce tools and applications, including SaaS and open source storefronts, headless implementations, POS, PIM, OMS, ERP, and payment gateways.
• Solid technical foundation: comfortable with APIs and able to run API requests given API docs or a Postman library; familiar with front-end development tools and at ease with HTML/CSS/JS.
• Exceptional verbal and written communication skills; able to explain complex technical topics clearly to audiences of all experience levels.
• Proactive, transparent communicator who is mindful of stakeholder needs across global, matrixed organizations.
• Strong organizational skills with the ability to manage multiple content projects independently in a fast-paced, ambiguous, and rapidly changing environment.
• Comfortable learning new technologies quickly and asking for help from others; a natural collaborator and knowledge-sharer.

(Pay Transparency Range: $88,630.00 - $132,946.00)

Work Where You Thrive

Commerce is a remote-first company. For team members in Austin, Atlanta, and London, we offer optional collaborative workspaces for team gatherings, workshops, and in-person connection. Use them whenever they’re helpful, balancing focused individual work with meaningful in-person collaboration.

Compensation Transparency

The national base salary range for this role is posted above in this job post.

Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Identity Verification

To protect our candidates and company from fraudulent activity, our interview process includes a government ID and biometric verification via Persona, our trusted identity verification provider. All information is collected and processed securely in accordance with applicable privacy laws.