Technical Trainer - Cargo (Bilingual)

Smiths Detection; Edgewood (MD); On-site; USD 87,000 - 130,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Paid time off

Other benefits

Job summary

Smiths Detection is seeking a Technical Trainer (Cargo, Bilingual) to deliver operator and technical trainings to internal staff, service partners, and customers in the Ports and Borders market. Review training material using ISD methodologies and consult with SMEs to ensure content stays current and effective.

The role demands up to 90% travel at peak times, collaboration with SMEs and stakeholders, and a strong emphasis on safety, HSE, and compliance with regulations.

Qualifications

• Excellent verbal and written communication towards a multitude of groups/people.
• Strong sense of ownership, in safety best practices, assigned tasks and building of relationships.
• Ability to serve as safety ambassador to both internal and external customers.
• Strong ability to interpret equipment circuit diagrams, technical manuals, and field service bulletins.
• Manual handling of hand tools, power tools, test equipment, and components.
• Comfortable with Microsoft 365 suite (PowerPoint, Word, Excel, MS Teams).
• Verbal and written fluency in Spanish is required. French or Portuguese is beneficial.

Responsibilities

• Deliver operator and technical training at customer sites. After completion of internal training certification process, travel may reach 90% at peak times.
• Monitor survey questions from audiences to update processes and materials.
• Deliver training to virtual audience using presentations and breakout rooms.
• Explain and demonstrate best practices regarding safety and PPE usage.
• Review and prepare for local safety protocols to visiting sites.
• Explain and demonstrate tasks of a wide range of complexity to students of varying knowledge.
• Perform Training Needs Analysis (TNA) to align customer needs with curriculum.
• Collaborate with Instructional Designers to create new training material and revise existing material.
• Participate in program reviews and design reviews; explain ISD application to complex concepts.

Skills

Verbal communication

Written communication

Safety ambassador

ISD knowledge

Circuit diagrams interpretation

MS 365 proficiency

Spanish fluency

French/Portuguese beneficial

Education

High school diploma

College degree acceptable

Training certification (ATD/ACCET/Langevin) preferred

Job description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defense, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centers, with a global network of 3,500 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

The primary responsibility for Technical Trainer (Cargo, Bilingual) will be to deliver operator and technical trainings to internal staff, service partners, and customers in the Ports and Borders and market. Review training material using Instructional Systems Design (ISD) methodologies to drive continuous improvement. This individual will also consult with Subject Matter Experts (SMEs), Program Management, and other key stakeholders to ensure training material has the most current content to exceed customer needs. The individual would be expected to fulfill these duties while adhering to Smiths Detection’s best practices in Health, Safety, Environment (HSE), security, U.S. export control and SSA government guidelines.

Job duties to include but are not limited to

• Deliver operator and technical training at customer sites. After completion of internal training certification process, travel may reach 90% at peak times. Delivery features PowerPoint presentations, soft copy job aids, hands-on activities, and end of course assessments.
• Monitor survey questions from audiences to update processes and materials.
• Deliver training to virtual audience using presentations and breakout rooms, when travel restrictions to sites are in place.
• Explain and demonstrate best practices regarding safety. This includes adhering to administrative controls, proper interaction with engineering controls, and proper use of Personal Protective Equipment (PPE).
• Review and prepare for local safety protocols to visiting sites. This may include high areas of commercial and POV traffic.
• Explain and demonstrate tasks of a wide range of complexity to students of varying knowledge and ability. Examples include training an operator to turn on a piece of equipment, scaling up to training a technician to reprogram a computer or replace a high voltage X-Ray emission source.
• Perform Training Needs Analysis (TNA) to ensure proper alignment of customer needs against training curriculum.
• Collaborate with Instructional Designers to create new training material, and to revise existing material, with input from SMEs, Field Service, and Voice of Customer within the business.
• Participate in program reviews, technical interchange meetings and design reviews; explain application of ISD to complex technical concepts to a broad audience.
• Other duties as required by the business.

Qualifications

• The candidate must have high degree of mechanical, electrical, and/or electronic understanding. A college degree is acceptable but not required.
• An active certification from an accredited training certification institute, such as ATD, ACCET, or Langevin is preferred.

Years of Experience

• 3-5 years of training experience, ideally within industry and/or government (military / first responders / automation / aerospace / healthcare / government contractor / etc.)
• High school diploma minimum

Additional Qualifications

• Must be able to obtain and retain U.S. government security clearance.

Technical Knowledge, Skills and Abilities

• Excellent verbal and written communication towards a multitude of groups/people.
• Strong sense of ownership, in safety best practices, assigned tasks and building of relationships.
• Ability to serve as safety ambassador to both internal and external customers.
• Strong ability to interpret equipment circuit diagrams, technical manuals, and field service bulletins.
• Manual handling of hand tools, power tools, test equipment, and components.
• Ability to lift items weighing up to 50 lbs. unassisted.
• Ability to use hands to finger, handle, or feel; reach with hands and arms; climb, balance or stoop, kneel, crouch or crawl. Demonstrate proper physical techniques of repairs, etc.
• Ability to complete fall protection training, or have an active certificate of completion
• Comfortable with Microsoft 365 suite (PowerPoint, Word, Excel, MS Teams).
• Verbal and written fluency in Spanish is required. French or Portuguese is beneficial.
• Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This is a very dynamic position with changes occurring at a variety of levels and across various pieces of equipment.

Additional Information

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial andlifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

The total compensation for this position ranges from $86,944 - $130,416/yr (Salary to be determined by the education, experience, knowledge, skills, & abilities of the applicant and the alignment with the internal team & market data). This role offers a competitive Business Profit Plan. This position includes a competitive benefits package.

• medical, dental & vision insurance
• 401(k) with company match
• paid time off
• other benefits

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [emailprotected] .

All qualified applicants will receive equal consideration for employment based solely on their skills, experience, and ability to perform the job. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by applicable law.

We value professionalism, integrity, and respect in our workplace, and we strive to maintain an environment where every employee can contribute effectively to our mission.

At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [emailprotected] or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection, Inc. participates in the Electronic Employment Verification Program.