Technical Systems Engineer II (Full-Time) - United States

Cisco; Durham (NC); On-site; USD 98,000 - 150,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Technical Systems Engineer to maintain the health and performance of cloud development environments, while building automated deployment workflows to accelerate software delivery and reduce manual engineering effort.

You will partner with application developers to troubleshoot infrastructure issues and improve platform reliability. You will also create clear technical documentation and playbooks to speed incident resolution, and share ideas in design discussions

Qualifications

• Education options include a Bachelor's degree in CS/IT/CE or related field.
• Alternative programs with work experience are acceptable (Associates, Apprenticeship, Boot camp, or Certification).
• High school diploma with relevant work experience is also eligible.

Responsibilities

• Maintain health and performance of cloud development environments to prevent downtime.
• Build automated deployment workflows to speed up software delivery and reduce manual effort.
• Collaborate with application developers to troubleshoot infrastructure issues and improve reliability.
• Create clear technical documentation and runbooks to accelerate incident resolution.
• Contribute to design discussions introducing modern tooling and practices.

Skills

CI/CD pipelines

Linux

Automation scripting

Jenkins

GitLab CI

GitHub Actions

Docker

Podman

AWS

Azure

GCP

OpenShift

Python

Bash

Education

Bachelor's degree in Computer Science, IT, Computer Engineering, or related field

Educational/workforce program (e.g., Associate’s, Apprenticeship, Boot camp, or Certification) with 1 year of work experience

High school diploma with 2 years of work experience

Tools

Jenkins

GitLab CI

GitHub Actions

Docker

Podman

AWS

Azure

GCP

OpenShift

Python

Bash

Job description

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Applications are accepted until further notice.

Meet the team

We are a dedicated engineering team that builds and manages foundational infrastructure platforms across Cisco. Our work empowers thousands of software developers to release secure, high-quality products faster to global customers. As a close-knit group of ten engineers, we cultivate an open, supportive, and inclusive team culture where every voice matters. You will work with modern cloud technologies while tackling meaningful technical challenges that directly shape our software development future.

Your impact

As a Technical Systems Engineer, you will maintain the health and performance of our cloud development environments to prevent system downtime. Build automated deployment workflows to increase software delivery speed and reduce manual engineering effort. Partner closely with application developers to troubleshoot infrastructure issues and improve overall platform reliability. Create clear technical documentation and playbooks to accelerate incident resolution and support team learning. Share your ideas in design discussions to help introduce modern tools that elevate our engineering standards.

Minimum Qualifications

• Meet one of the following (completed within the past 3 years or expected to be completed within the next 12 months):
• A Bachelor's degree with 0 years of work experience; or
• An educational or workforce development program (e.g., Associate’s, Apprenticeship, Boot camp, or Certification) with 1 year of work experience; or
• High school diploma (or equivalent) with 2 years of work experience.
• Qualifying education and work experience should be in Computer Science, IT, Computer Engineering, or related field
• Hands-on experience configuring and maintaining CI/CD pipelines using tools such as Jenkins, GitLab CI, or GitHub Actions.
• Working knowledge of container platforms such as Docker or Podman and cloud environments like AWS, Azure, GCP, or OpenShift.
• Experience navigating Linux environments and writing automation scripts using Python, Bash, or shell utilities.

Preferred Qualifications

• Experience with IT service management workflows and incident tracking tools such as ServiceNow.
• Familiarity with system observability and monitoring platforms like ThousandEyes, Prometheus, Grafana, or Splunk.
• Experience working within Agile frameworks such as Scrum or Kanban using Jira and Confluence.
• Effective written and verbal communication skills with a passion for knowledge sharing and peer collaboration.
• Demonstrated curiosity and eagerness to learn new engineering methodologies and cloud technologies.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components, Subject To The Applicable Cisco Plan. For Quota-based Incentive Pay, Cisco Typically Pays As Follows

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

• New York City Metro Area$104,600.00 - $152,600.00
• Non-Metro New York State & Washington State$91,500.00 - $134,900.00
• For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
• Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.