Technical Systems Education Coordinator, FT, Days

Prisma; Greenville (SC); On-site; USD 75,000 - 110,000; Full time

Job summary

Prisma Health seeks an experienced Training Coordinator to manage administrative aspects of Epic, Workday and Microsoft training across the organization. You will coordinate curricula, credentialing, and data reporting to ensure compliant, efficient learning paths for clinicians and staff.

Reporting to the ITS EPIC Training department, you will lead project work, collaborate with IS leadership, and drive curriculum enhancements while supporting new system implementations and upgrades.

Qualifications

• Bachelor's degree required in a related field.
• Minimum three years of adult healthcare education experience.
• Experience with EMR training programs and credentialing.

Responsibilities

• Manage administrative tasks of technical systems training (including MST environment).
• Coordinate training materials for organization-wide training (Workday, Microsoft 365).
• Oversee class assignments, activities, training development/delivery and credentialing oversight.
• Collaborate with IS leadership to enhance curriculum and deploy courses to virtual platforms.
• Lead small to large projects related to Epic training implementation.

Skills

MS Office Suite

Office equipment knowledge

Mathematical skills

Adult education leadership

Leadership skills

Education

Bachelor's degree in Computer Science, Information Sciences, Health Informatics or related field

Tools

Epic

Workday

Microsoft 365

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Responsible for managing all administrative aspects of technical systems training for organization-wide technology implementations and/or upgrades, including Epic, Workday and Microsoft training. Responsible for Epic eLearning maintenance and ensuring NTME Epic applications are mapped appropriately. Works closely with the Epic Security team to audit course completions and compliance. Coordinate class assignments for the trainers and assists with Epic credentialing coordination for all trainers. Works closely with the Epic Analysts and Principal Trainers in reviewing curriculum enhancements and testing workflows. Partners with I/S leadership and the implementation team to coordinate, schedule and train all new team members/offices transitioning to Epic. Responsible for coordinating at the elbow (ATE) support and capturing/analyzing relevant data related to such support. Responsible for developing and managing small to large-scale projects relative to organizational assignments. Responsible for collaborating with the appropriate team members who work with the Learning Hub to ensure courses and assignments are developed and deployed.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference
• Operates as Team Lead and manages all administrative tasks of technical systems training (includes MST environment).
• Works closely with IS to create training project plan and training materials for all organization-wide training (like Workday, Microsoft 365, etc.).
• Provides coordination/oversight of class assignments, activities, training development/delivery and credentialing coordination/application presentation reviews for assigned Epic training team.
• Partners with Digital Learning and Instructional Design leadership to enhance current curriculum and transition learning courses to a virtual learning platform.
• Partners with Epic Analysts, principal trainers and other I/S support to develop, enhance and maintain curriculum and work processes for all Epic applications and schedules implementation integrations.
• Develops and manages small to large scale projects for implementation and application.
• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• Education - Bachelor's degree in Computer Science, Information Sciences, Business Management, Training and Development, Nursing, Health Informatics, Project Management or related field of study.
• Experience - Three (3) years adult healthcare education experience. Large scale project management experience. Two (2) years of training on EMR/EMR. Two (2) years in a medical office or healthcare facility training setting preferred. Three (3) years in training and development preferred. Two (2) years in a lead, supervisory, or project management role preferred.

In Lieu Of

• In lieu of a Bachelor's degree two (2) years supervisory/lead experience in an EMR system role may be considered.
• In lieu of a Bachelor's degree five (5) years in complex IS project management may be considered.
• In lieu of a Bachelor's degree five (5) years in developing, training and executing comprehensive training may be considered.
• In lieu of a Bachelor's degree two (2) years credentialed trainer with a large EMR system may be considered.
• In lieu of a Bachelor's degree High school diploma with five (5) years training experience may be considered.

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills And Abilities

• Computer skills (Microsoft Office, word processing, spreadsheets, and databases)
• Knowledge of office equipment
• Mathematical skills
• Skill and experience in adult education
• Leadership skills

Work Shift

Day (United States of America)

Location

Independence Pointe

Facility

Corporate

Department

ITS EPIC Training

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.