Technical SupportCustomer Advocate Agent

CLX Gaming; Lawrence (KS); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company in gaming technology is looking for Technical Support / Customer Advocate Agents for a remote position. You will assist customers throughout their experience, providing technical help and recommendations for hardware solutions. The role includes a competitive salary, uncapped bonuses, and comprehensive training in a fun environment.

Benefits

Competitive base salary based on experience

Uncapped Performance Bonus

Health and dental benefits

Fun working environment and culture

Qualifications

• Must have advanced understanding of PC hardware and software.
• Experience in diagnosing computer issues is required.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide technical support to customers regarding hardware and software issues.
• Communicate incident progress to customers and work toward resolution.
• Advocate for customers to ensure satisfaction.

Skills

Communication skills

Active listening

Customer-care

Troubleshooting

Education

2-year degree in the IT field

Job description

THIS IS A REMOTE POSITION. WORK FROM YOUR HOME

Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friendly service to our customers. Your job is to assist our customers through their entire experience starting from consideration, purchase, and post purchase. You will be incentivized in your efforts to provide the best possible customer experience.

Job Functions:

• A Customer Support Specialist’s main duty is to provide technical support and assistance to customers regarding their hardware and software issues.

• Communication with customers as required: keeping them informed of incident progress, and notifying them of any impending changes

• Work with supervisors and other departments to facilitate fast incident resolution.

• Advocate on customers behalf to insure high levels of customer satisfaction

• Provide customers and prospects with hardware recommendations on hardware solutions that meets their requirements.

Job Requirements:

• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.

• Advance understanding of PC operating systems and most common software applications.

• Advance understanding of PC hardware components

• Experience with troubleshooting and diagnosing computer issues.

• Technical awareness: ability to match resources to technical issues appropriately.

• Service awareness of all organization’s key services for which support is being provided

• Self-motivated with the ability to work in a fast-moving environment.

• 2-year degree in the IT field preferred, but not required.

Benefits:

• Competitive base based on experience and qualifications.

• Uncapped Performance Bonus

• Uncapped commissions on pre sales assistance and consultation.

• Health and dental benefits included.

• Full on the job training & support

• Fun working environment and culture.

• Great opportunity for advancement.