Technical Support Specialist (TSS Leve II)

Dawsonohana; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) program with employer match

Paid vacation and sick leave

Job summary

A global enterprise serving federal clients located in Indianapolis, IN seeks a Technical Support Specialist (TSS Level II) to conduct advanced CBRN detection operations. The role involves managing equipment, coordinating with stakeholders, and providing training. Applicants must have 5+ years of CBRN experience, an active Secret Security Clearance, and excellent leadership and communication skills. This position requires travel of 50-75% and involves working under pressure with flexible hours.

Qualifications

• 5+ years CBRN experience in operational planning and coordination.
• Able to read, write, and speak English fluently.
• Possess basic radiation fundamental training program certification.

Responsibilities

• Conduct CBRN detection operations coordinating with stakeholders.
• Manage and maintain regional documentation files.
• Train and provide information on equipment protocols.

Skills

CBRN experience

Leadership qualities

Public speaking

Decision making

Critical thinking

Education

Active Secret Security Clearance

Commercial Driver’s License Class B

NIMS certification

Incident Command Structure (ICS) certifications

Tools

Spectroscopic devices

Chemical identification equipment

Job description

DAWSON is a Native Hawaiian global business enterprise serving the U.S. Department of Defense and other federal government clients while benefiting the Native Hawaiian community.

Aloha is one of DAWSON's core values. Aloha is the common spirit that bonds our 'ohana together, guiding us as we treat our employees, families, clients, and partners with trust, understanding, and compassion. We strive to live aloha every day, and we are committed to sharing aloha across the globe.

Current job opportunities with DAWSON are posted here as they become available. Check back often for new positions!

Technical Support Specialist (TSS Level II)

Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about DAWSON, please visit dawsonohana.com.

Technical Support Specialist (TSS Level II)

Summary:

This non-supervisory position conducts advanced CBRN detection operations supporting federal mission partners and serves as a senior operational resource within the Department of Homeland Security’s Mobile Detection Deployment Program teams. This position is responsible for coordinating with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols, reporting appropriate information, writing situational reports and after-action reports, and following up with government stakeholders. Personnel must be capable of supporting surge deployments, intelligence-driven operations, National Special Security Events (NSSE), and steady-state detection missions. Travel, extended hours, 24/7 shift work, weekends, holidays, and recall during contingency operations may be required.

The work for this position will be located at one of the following sites:

• Fort Dix, NJ
• Herndon, VA
• Indianapolis, IN
• Portland, OR

Job Description

• Conduct CBRN detection operations by coordinating with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols to stakeholders, reporting information as appropriate, notifying chain of command as appropriate, writing situational reports and after-action reports, and following up with the stakeholder in post-deployment communications.
• May be called to support PM directly when requested or function as Acting PM for periods no longer than 30 consecutive days.
• Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files.
• Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies.
• Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies. Reports will be submitted by the 7th of each month covering the entirety of the previous month.
• Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required.
• Perform responsibilities of Level I TSS with federal oversight as needed.
• Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes.
• Professionally conducts training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes.

Qualifications

• Active Secret Security Clearance
• Have a Commercial Driver’s License Class B (CDL B) or ability to obtain within 3 months following contract award
• 5+ years CBRN experience in the operational planning and coordination of detection and preventative activities with 5 years hands-on equipment experience including use of primary and secondary screening devices spectroscopic devices, and chemical identification equipment utilizing FTIR and Raman technologies
• Be able to read, write, and speak English fluently
• Demonstrate excellent leadership qualities, public speaking and presentation skills, verbal and writing skills will be of an excellent aptitude when producing documents and providing presentations.
• Possess National Incident Management System (NIMS) and Incident Command Structure (ICS) certifications and courses (minimum ICS 100 and 200)
• Possess at least one basic radiation fundamental training program certification
• Demonstrate excellent decision making and critical thinking skills
• Able to operate in a high-paced environment with deadlines.
• Ability to Travel 50 – 75% during the year

DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.