Technical Support Specialist, Sr

Entergy Corporation; Sterlington (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

Entergy Sterlington, LA is seeking a Senior Technical Support Specialist to enhance plant reliability, efficiency, and safety through diagnostic expertise and project leadership. The role spans plant, plant support, or fleet maintenance environments.

Key duties include root cause analysis, providing primary or backup technical support for plant systems, and leading complex projects. Travel up to 25% is required.

Qualifications

• Experience diagnosing plant systems and providing troubleshooting support.
• Familiarity with plant control systems and diagnostic tools.
• Strong written and verbal communication required.

Responsibilities

• Perform root cause analysis and prepare management reports.
• Provide primary or backup technical support for plant systems.
• Analyze performance data with online monitoring tools to improve operations.
• Lead technical aspects of complex projects.
• Support maintenance, outages, and smaller capital projects.
• Train production techs on DCS, Mark VI, and Allen-Bradley systems.
• Manage alarm systems and document configuration changes.
• Coordinate with IT on plant computer system issues.
• Project management and relay maintenance.
• Perform diagnostics (vibration, infrared, motor testing) as needed.

Skills

Root cause analysis

Technical troubleshooting

Diagnostics

PLC/Control systems

Communication skills

Education

High school diploma or GED

Associate degree in Engineering Technology

Bachelor’s degree in Science or related technical field

Tools

DCS

Mark VI

Allen-Bradley Control Systems

Job description

Location: Sterlington, Louisiana, United States

Company: Entergy

Job Title: Technical Support Specialist, Sr

PS Job Title: Technical Support Specialist, Sr

Work Place Flexibility: Onsite

Legal Entity: Entergy Louisiana, LLC

JOB SUMMARY/PURPOSE:

Responsible for developing, implementing and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency and safety of the plant. Position can exist in the following environments: Plant, Plant Support, or Fleet Maintenance.

JOB DUTIES/RESPONSIBILITIES:

• Conduct root cause analysis and prepare reports for management use
• Provide primary or backup technical support for various plant system and processes
• Utilize online monitoring systems and tools to analyze, trend, and monitor plant performance data in an effort to improve plant operation
• Provide technical support to maintenance, outage, and smaller capital projects
• Technical Lead on specific / complex projects
• Support problem solving, equipment condition assessments and represent Entergy during shop repairs
• Plant Support assignments may engage in diagnostic services (vibration analysis, off-line motor testing, Infra-red, performance testing, vacuum leak-detection, etc.)
• Maintain and Monitor DCS, Mark VI, and Allen Bradley Control systems
• Make approved logic changes in DCS
• Oversee Alarm Management System
• Work in conjunction with IT on any plant computer system problems
• Train upcoming Production Techs in the DCS, Mark VI, and Allen Bradley Control Systems
• Project management
• Maintain the plant Relays
• High school diploma or GED or equivalent experience
• Preferred:
  • Associate degree in Engineering Technology or bachelor’s degree in Science in a technical field
• At least 6 – 8years of power plantor relevant technical experience is preferred

Minimum Knowledge, Skills and Abilities:

• Proficiency in all applications of the Microsoft Toolkit
• Must possess good computer skills
• Ability to work independent of direct supervision
• Good communication skills also required
• Duties often require call outs and work after normal hours
• Be able to keep records and reports
• None

Primary Location: Louisiana - SterlingtonLouisiana : Sterlington
Job Function: Corporate
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 125217
PS Job Title: Technical Support Specialist, Sr
Travel Percentage: Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process, and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please [e-mail] to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.