Technical Support Specialist II - Remote & Issue Resolution

ConnectWise; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

ConnectWise is a global leading software company in the United States, delivering a suite of tools for technology solution providers to manage their businesses and deliver customer experiences. Our team collaborates across functions to resolve technical issues with precision, while providing support via phone, email, chat, and remote sessions.

We value inclusion and the unique contributions of every employee, with a culture that emphasizes clear technical communication and thorough documentation

Qualifications

• Strong research, analysis, and documentation skills.
• Clear communication of technical information.
• Escalates issues when necessary.

Responsibilities

• Provides cross-functional support with attention to detail.
• Investigates, documents, and resolves technical issues.
• Delivers support via phone, email, chat, and remote sessions.

Skills

Research skills

Analysis

Documentation

Communication

Customer support

Job description

ConnectWise is a global leading software company in the United States, delivering a suite of tools for technology solution providers to manage their businesses and deliver customer experiences. Our team collaborates across functions to resolve technical issues with precision, while providing support via phone, email, chat, and remote sessions.

We value inclusion and the unique contributions of every employee, with a culture that emphasizes clear technical communication and thorough documentation