Technical Support Specialist II

Medical Knowledge Group; Atlanta (GA); On-site; USD 52,000 - 75,000; Full time

Job summary

Medical Knowledge Group is seeking a Technical Support Specialist II to join our on-site help desk in Atlanta. You will resolve incidents, triage requests, and provide desktop support for Windows and Mac environments, while communicating clearly with internal staff and external clients.

Responsibilities include prioritizing tickets, maintaining endpoint security, managing Active Directory and M365, and tracking inventory.

Qualifications

• BA or BS degree in a software-related field preferred.
• 2–5 years of experience with Microsoft Desktop products, M365, Active Directory, and networking basics.

Responsibilities

• Arrive on-time, onsite 5x days/week to provide superb support to Senior Level Executives.
• Provide desktop support for Microsoft Windows and Mac clients.
• Manage and prioritize daily support requests via ticketing system.
• Maintain and monitor end point security and antivirus.
• Assist with adding and removing users from the Microsoft network using Active Directory and M365.
• Track inventory assets including iPads, software, computers and cellphones.
• Image new laptops for new hires and receive/wipe/restore returned laptops.

Skills

Microsoft Desktop

M365 Administration

Active Directory

Networking basics

User communication

Education

Bachelor's degree in CS/Engineering

Job description

Technical Support Specialist II provides support for incident resolution to tickets reported to the help desk. Responsibilities include the initial assessment, triage, research and resolution of basic incidents and requests regarding the use of application software and hardware.

Technical Support Specialist II maintains effective and accurate verbal and written communications with MKG to ensure positive workflow. Internally, they will interact with all levels of staff across all MKG companies as needed. They must have the ability to effectively communicate technical concepts to other staff members. Externally, they may occasionally participate in calls with existing and prospective clients and third-party

Primary responsibilities will include, but will not be limited to:

• Arrive on-time, onsite 5x days/week to provide superb support to Senior Level Executives
• Provide desktop support for Microsoft Windows and Mac clients
• Manage and prioritize daily support requests via ticketing system
• Maintain and monitor end point security and antivirus
• Assist with adding and removing users from the Microsoft network using Active Directory and M365.
• Track inventory assets including iPads, software, computers and cellphones
• Image new laptops for new hires and receive/wipe/restore returned laptops

Desired Skills and Experience

• BA or BS degree, preferably in a software-related field (Computer Science, Engineering, or Computer Information Systems) preferred
• Must have 2-5 years of experience with Microsoft Desktop products, familiarity with administering M365, Active Directory, user profiles, and a good understanding of wired and wireless networking basics.