Technical Support Specialist - HVAC

BellSimons Companies; Portland (ME); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan with company contributions

Life insurance

Paid time off and holidays

Weekly pay

Job summary

BellSimons is seeking a Technical Support Specialist to provide pre- and post-sale support, plus training for customers and employees. The role partners with sales and support teams and requires travel up to 40 hours per week as needed.

Based in Maine, the position emphasizes excellent customer service, strong HVAC knowledge, and proficiency with Microsoft Office. You will document processes, assist dealers on-site, and help maintain training programs.

Qualifications

• HVAC or related field experience is required.
• Excellent customer service and communication skills.
• Proficient with Microsoft Office products.
• Strong numeracy and data-entry abilities.

Responsibilities

• Provides prompt, courteous, and effective customer service across all channels.
• Maintains professionalism in high-pressure situations.
• Delivers technical support to dealers by phone and on-site.
• Prepares call reports and assists in vendor trainings.
• Travels as needed to support responsibilities.
• Maintains technical documentation and supports training programs.

Skills

HVAC experience

Customer service

Microsoft Office

Numerical analysis

Office equipment proficiency

Education

High School diploma or GED

2-year HVAC certificate or related field

Tools

Microsoft Office Suite

Phone systems

Scanners/office hardware

Job description

About MSupply TM

mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.

About MSupply TM

mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.

With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now. For more information, visit mSupply.com.

About BellSimons

Connecticut-based BellSimons has supplied HVAC, plumbing and refrigeration products to residential and commercial customers since 1940. The compfers a full range of equipment, controls, parts and supplies from any of industry-leading brands including RUUD, Mitsubishi Electric, Delta and Moen. For more information, visit bellsimons.com.

Job Summary

The Technical Support Specialist provides pre- and post-sale technical support, as well as training for customers and employees. This role collaborates cross-functionally with sales and support teams and delivers product and staff training as needed.

Job Duties & Responsibilities

• Provides prompt, courteous, and effective customer service across all communication channels.
• Maintains professionalism and composure in all customer interactions, including high-pressure situations.
• Builds strong relationships with customers and vendors while upholding ethical standards.
• Collaborates cross-functionally to resolve issues efficiently and positively.
• Designs and delivers employee and product training in collaboration with management.
• Develops training agendas, materials, and assessments to support learning objectives.
• Delivers technical support to dealers by phone and on-site.
• Shares service bulletins and addresses product performance issues.
• Manages local warranty claims, corrective actions, and concessions.
• Responds professionally to consumer inquiries and complaints.
• Resolves dealer and consumer issues, including on-site visits and technical support.
• Coordinates recalls, product rework, and manages technical communications.
• Maintains technical documentation and supports training programs.
• Prepares call reports, advises on parts stocking, and attends vendor trainings.
• Handles incoming calls with professionalism and efficiency.
• Designated Safety Sensitive Position requiring consistent alertness and adherence to safety protocols.
• Travels as needed to support job responsibilities.
• Maintains proficiency in internal and vendor computer systems for job-related tasks (e.g., data entry, messaging, call logging, queue updates).
• Performs other duties as assigned to meet evolving organizational needs.

Qualifications

• High School diploma or GED equivalent.
• Minimum of 2 years’ experience in HVAC or related functions.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong aptitude for mathematical operations and numerical analysis.
• Skilled in the use of office equipment such as computers, photocopiers, scanners, phone systems, and virtual meeting platforms.

Preferred Qualifications

• 2-year degree or certificate in HVAC or a related field.
• 5+ years of hands‑on experience in HVAC systems and related functions.

Physical Demands & Work Environment

Office/Admin

This position may require up to 40+ hours per week and includes routine physical and office-based activities:

• Regular bending, lifting, and carrying of items up to 10 lbs.
• Continuous use of fingers, hands, and arms for office and computer-related tasks.
• Extended sitting periods, up to 8 hours daily.
• Intermittent standing and walking throughout the workday.
• Frequent verbal and auditory communication, both in person and by phone (up to 6 hours daily).
• Daily use of office equipment such as computers, phones, and scanners (up to 8 hours).

What We Offer

We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements

We are an equal opportunity employer and make employment decisions without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identity, disability, or military service history. To request reasonable accommodation, contact [e-mail]

All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle, a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government. #BellSimons