Technical Support Specialist ($20/hr)
PSI Services LLC
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Descrizione del lavoro
PSI Services LLC is seeking a Technical Support Specialist for remote work in the United States. The role supports GMetrix customers via phone, email, and remote sessions, troubleshooting Windows and macOS, and collaborating with other teams to improve products.
Expect a 40-hour workweek with 8:00am–4:00pm ET shifts and a 90-day probation. A high school diploma and tech-support experience are preferred, with strong communication and problem-solving skills.
Competenze
- High School Diploma or equivalent required.
- One year of experience in a Customer Service / Technical Support role preferred.
- Ability to work in a high-demand, team-oriented, fast-paced environment.
- Excellent interpersonal skills and customer-focused approach.
- Access to reliable internet and a quiet home workspace.
Mansioni
- Answer customer phone calls and emails
- Troubleshoot Windows and macOS environments
- Provide guidance on security, GPO, permissions, and software usage
- Monitor Cloud statistics to troubleshoot connections
- Resolve mostly Tier 1 issues and some Tier 2 issues
- Educate customers on product usage and content
- Assist development team with testing new products
- Report trends to the support manager
- Probation period of 90 days
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
Join Us at PSI - Where You Belong, Grow, and Thrive!
At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.
We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.
What You Can Expect From Us - We know that great work starts with feeling valued. That’s why we’ve benchmarked all our roles against local market rates and why you’ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.
GMetrix, a part of PSI, is an industry-leading provider of practice tests and learning materials aimed toward preparing users for certification in a variety of software programs and other skills. We work with our partners to ensure that our users have all the training and support they need to succeed in their certification journey. We value lifelong learning, and we seek to make that possible for everyone.
In this role, the Technical Support Agents primarily work with our customers via phone calls, emails, and remote connections to answer their questions and troubleshoot any issues they might be experiencing. Our support agents also work closely with our other departments to provide user feedback on both our software and content, and when they are available, they also assist with other projects.
This opportunity is ideal for a determined and proactive individual who is willing to develop their skills in a variety of technical support roles. This role requires proficiency in computer skills, excellent verbal and written communication, enthusiasm, and flexibility. We’re also looking for someone who is a self-starter, able to manage multiple projects, and embraces the prospect of being part of a growing organization, where they can personally make a difference.
- Answer customer phone calls and emails
- Troubleshoot Windows and macOS environments
- EX. Security, GPO, Sharing & Permissions, systems and folders navigation, general software usage guidance
- Monitor Cloud statistics to troubleshoot connection issues
- Provide timely resolution of mostly Tier 1 and some Tier 2 customer issues
- Educate customers on our products while assisting them
- Train customers on how to use our software and access our content
- Assist our development team with testing new products and content
- Monitor trends in customer concerns and report them to the support manager
- This position is subject to a 90-day probation period
- High School Diploma or equivalent required
- One year of experience in a Customer Service / Technical Support role highly preferred
- Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment is required.
- Exceptional interpersonal skills and client-oriented approach.
- Provide customer support with friendliness and patience
- Ability to troubleshoot effectively and ask clarifying questions to understand the situation
- Quick to learn new skills
- Must have access to reliable high-speed internet and a quiet home working environment.
- Familiarity with Windows and macOS operating systems is a plus
- Familiarity with Adobe Creative Cloud and/or Autodesk software is a plus
- MS Office Suite experience (Outlook, Word, Excel, Teams) or equivalent
- Fluency in Spanish and other non-English languages is a plus
Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose:
- Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions
- Generous Time Off: Enhanced paid time off/annual leave policies
- Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:
- US: Dental, vision, life, and short-term disability insurance
- UK: Medical cashback plan including dental, vision, and income protection
- Flexible Spending Accounts (US)
- Employee Assistance Program (EAP): Confidential support whenever you need it
- Work-Life Balance: We understand life happens outside of work, and we fully support flexibility
- Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired
- Future Planning: Tools and support to help you grow personally and professionally
- Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry
At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact. If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Title: Technical Support Specialist
Location: Remote-US
Salary: $20/hr
Join Us at PSI - Where You Belong, Grow, and Thrive!
At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.
We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.
What You Can Expect From Us - We know that great work starts with feeling valued. That’s why we’ve benchmarked all our roles against local market rates and why you’ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.
GMetrix, a part of PSI, is an industry-leading provider of practice tests and learning materials aimed toward preparing users for certification in a variety of software programs and other skills. We work with our partners to ensure that our users have all the training and support they need to succeed in their certification journey. We value lifelong learning, and we seek to make that possible for everyone.
In this role, the Technical Support Agents primarily work with our customers via phone calls, emails, and remote connections to answer their questions and troubleshoot any issues they might be experiencing. Our support agents also work closely with our other departments to provide user feedback on both our software and content, and when they are available, they also assist with other projects.
This opportunity is ideal for a determined and proactive individual who is willing to develop their skills in a variety of technical support roles. This role requires proficiency in computer skills, excellent verbal and written communication, enthusiasm, and flexibility. We’re also looking for someone who is a self-starter, able to manage multiple projects, and embraces the prospect of being part of a growing organization, where they can personally make a difference.
- Answer customer phone calls and emails
- Troubleshoot Windows and macOS environments
- EX. Security, GPO, Sharing & Permissions, systems and folders navigation, general software usage guidance
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