Technical Support Specialist

Related Companies; West Palm Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

PTO

Tuition reimbursement

Job summary

Related Ross in West Palm Beach seeks a Desktop Support / Infrastructure Specialist to provide day-to-day and advanced IT support across multiple offices, ensuring stable network operation, AV/presentation equipment performance, and smooth onboarding for new staff.

The role will involve on-site coverage, on-call support, asset management, and collaboration with remote IT teams. A Bachelor’s degree or equivalent and experience supporting 100+ employees are required.

Qualifications

• Bachelor’s degree in Computer Science or related field or equivalent work experience.
• Experience supporting teams of at least 100 employees.
• Strong communication skills with ability to handle conflicts calmly.
• Ability to adapt to fast-paced environment with multiple offices.
• Knowledge of workstation and server OS, networking, and security.

Responsibilities

• Provide day-to-day and advanced IT support across Related Ross offices.
• Own incidents from initial triage to resolution with coordination when needed.
• On-site coverage during business hours and on-call support.
• Manage IT onboarding: configure equipment, set up accounts, install software.
• Support network design and maintenance; manage CCTV, access control, and video systems.
• Coordinate tech installations for property management, engineering, and security.
• Maintain tenant request records and ensure adherence to codes and regulations.
• Perform asset management for network hardware, printers, phones, and AV equipment.

Skills

Executive-level comms

Self-sufficient

Customer support

Team coordination

Education

Bachelor’s degree in CS or related

Tools

Networking hardware

CCTV systems

Video conferencing

Access control systems

Job description

Responsibilities

The Desktop Support / Infrastructure specialist will provide day-to-day and advanced technical support for Related Ross. This role is responsible for ensuring the stable operation and support of the IT network, of all AV/Presentation equipment, and of all users’ PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms. This role will sit in West Palm Beach and report to the Senior Director of IT, and assist our remote IT support teams with hardware and software installations and troubleshooting. This role will be in a fast-paced environment, across multiple offices, with low supervision and the candidate is expected to be self-sufficient.

• Provide executive level customer support (including senior management) across multiple offices.
• Interact with all Related Ross employees and act as point of escalation for all troubleshooting and support on all IT matters.
• Assume ownership of customer related incidents whether completing resolution oneself or by consulting with, monitoring, and following up with IT colleagues and/or outside vendors to ensure timely completion.
• Provide on-site coverage during normal business hours as well as on-call support, which could occur before/after normal working hours.
• Asset management, including maintenance of network component inventory, printers, all video conferencing equipment, desk and conference phones and other hardware items.
• Assist with managing network hardware, including routers, switches, hubs, and UPSs to ensure network connectivity of all workstations.
• Execute successful IT onboarding experiences for all new employees: configuring equipment, partner with other IT colleagues to ensure network accounts are active, installing necessary software, setting up workstations, providing hands on IT Support as needed.
• Responsible for installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software and peripheral devices.
• Support network design and assist with network maintenance tasks.
• Assist with managing network connectivity of all workstations including but not limited to CCTV, access control, radio system, video management system, security turnstiles, elevator interfaces, voice/data cable infrastructure. Clear understanding of building plans, infrastructure and equipment that serve both base building and tenants in the areas of communication and infrastructure.
• Coordinate and manage technological installations for property management, engineering and onsite security departments, and provide support as necessary
• Ensure tenant adherence to property Rules and Regulations and local/federal codes and directives
• Work in collaboration to assist the Site IT Management to manage the IT telecommunications and network infrastructure.
• Maintain written record of all tenant requests
• Additional duties as assigned

Qualifications

Key Qualifications:

• Experience in IT and building system management of Class A retail, office and/or mixed-use asset.
• Understanding of building IT and telecommunications systems
• Understanding of property management issues
• Ability to perform written assignments, including preparation of reports, proofreading and editing
• Highly organized and goal oriented
• Ability to quickly adapt to new priorities and work to strict deadlines in a fast paced environment, while also managing competing priorities
• Agile in complex situations, anticipating and adjusting for problems and/or roadblocks
• Strong character and work ethic
• Clear and demonstrated decision making capabilities
• Ability to support and inspire an innovative and productive operating culture
• Must have technical experience supporting teams of at least 100 employees.
• Must have excellent communication skills, with demonstrated ability to successfully handle conflict and be able to maintain calm in stressful situations
• Proactive mindset, with strong analytical and problem-solving skills.
• Effective listening and follow up skills.
• Good working and technical knowledge of systems administration, networking, systems and network security.
• Good working knowledge of workstation and server operating systems, server tools and utilities, and server data backup and restore.
• Bachelor’s Degree in Computer Science or related field or equivalent work experience.
• One or more of the following preferred: ITIL, Microsoft, network certification such as Network+ or CCNA.

Industry Related Experiences & Knowledge:

• Access control systems
• CCTV systems/IP Camera systems
• Intercom Systems

5 days a week in-office

Benefits:

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

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Overview

Related Ross is transforming urban life in West Palm Beach and Palm Beach County, creating opportunity for all who live and work here. For over two decades, the company has worked to develop dynamic neighborhoods that are innovative, vibrant and inclusive. With completed, in development and planned properties in West Palm Beach and new development activity emerging in Palm Beach County, Related Ross is making long-term investments to transform and support local communities and build growth in the region.

Related Ross is a West Palm Beach-based organization that recently emerged as an independent entity from within Related Companies. Formed in 1972, Related Companies is the most prominent privately-owned real estate firm in the United States with major developments within a premier portfolio valued over $70 billion across Boston, Chicago, San Francisco, LA, Washington DC and London.

Related Ross believes in investing in its talent and cultivates a positive, team-oriented environment where every voice is valued. Employees are encouraged to boldly take on new challenges, transcend the status quo, and demonstrate a strong entrepreneurial spirit. In its relentless commitment to excellence, Related Ross works to foster an innovative approach in its team members so that they can positively impact the communities in which they conduct business. Learn more about Related Ross at https://www.relatedross.com/.

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