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Technical Support Specialist
Medline Industries, LP
United States
On-site
USD 60,000 - 80,000
Full time
Today
Be an early applicant
Job summary
A leading company in healthcare solutions is seeking a Spec Technical Support ERP to provide high-quality customer support and resolve escalated technical issues. The ideal candidate will have a Bachelor's degree in IT or Computer Science, 3-5 years of experience in logistics systems or IT support, and proficiency in SQL and Microsoft Office. This role is crucial for ensuring efficient operations and adherence to service level agreements.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
- 3-5 years in logistics systems or IT support.
- Experience supporting logistics or warehouse management systems.
Responsibilities
- Act as a resource for escalated technical issues.
- Investigate and resolve application issues collaborating with teams.
- Monitor ticket queues and ensure SLA adherence.
Skills
Technical support
Application troubleshooting
SQL
Customer support
Logistics systems
Education
Bachelor's degree in Information Technology or Computer Science
Tools
Microsoft Office Suite
Ticketing systems
Job description
A company is looking for a Spec Technical Support ERP.
Key Responsibilities
- Act as a resource for escalated technical issues and provide high-quality customer support to internal users
- Investigate and resolve application issues while collaborating with cross-functional teams for incident resolution
- Monitor ticket queues, document issues, and ensure SLA adherence by resolving issues efficiently
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or equivalent work experience
- 3-5 years in logistics systems or IT support, with familiarity in application and infrastructure troubleshooting
- Experience supporting logistics or warehouse management systems
- Proficiency in Microsoft Office Suite and experience using ticketing systems for issue tracking
- Working knowledge of SQL
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