Technical Support Specialist

Entergy; Port Arthur, Westlake, Holly Ridge, Greenville (TX, TX, LA, MS); On-site; AUD 100,000 - 157,000; Full time

Job summary

Entergy seeks a Technical Support Specialist to deliver backup and diagnostic expertise for plant systems, primarily supporting the NOVUM Fleet and regional sites. This onsite role requires strong technical collaboration with maintenance, outages, and capital projects.

Ideal candidates hold a high school diploma or GED, with a preferred engineering/technical degree, and 0–8+ years in power plant settings. Travel up to 50–75% is possible; PMP is optional.

Qualifications

• High school diploma or GED or equivalent work experience.
• Desired Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field.
• Power plant or relevant technical experience is preferred for progression to higher levels.

Responsibilities

• Provide primary or technical backup support for various plant systems and processes; primary need in controls systems.
• Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data to improve plant operation.
• Provide technical support to maintenance, outage, and capital projects.
• Technical Lead on specific / complex projects which can include contract(or) management responsibilities.
• Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs.
• Conduct and/or support root cause analysis / CAP and prepare reports for management use

Skills

Independent work

Good communication

Computer literacy

Education

High school diploma or GED

Associate Degree in Engineering Technology or B.S. in Science in a technical field

Tools

Microsoft Toolkit

Job description

Job Title: Technical Support Specialist

Work Place Flexibility: Onsite

Legal Entity: Entergy Texas, Inc.-GTX

This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.

JOB PURPOSE/SUMMARY:

Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant. This position will primarily support the ETS – Organization in the NOVUM Fleet but will assist all PowerGen sites as applicable in their respective regions when required.

JOB DUTIES/RESPONSIBILITIES:

• Provide primary or technical backup support for various plant systems and processes; primary need in controls systems but not limited to
• Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data to improve plant operation
• Provide technical support to maintenance, outage, and capital projects
• Technical Lead on specific / complex projects which can include contract(or) management responsibilities
• Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs.
• Conduct and/or support root cause analysis / CAP and prepare reports for management use

MINIMUM REQUIREMENTS:

Minimum education required of the position:

• High school diploma or GED or equivalent work experience
• Desired:
  • Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

Minimum experience required of the position:

• Tech Support Specialist I: 0-2 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist II: 2-4 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist III: 4-6 years of power plant or relevant technical experience is preferred.
• Tech Support Specialist Sr: 6+ years of power plant or relevant technical experience is preferred.
• Tech Support Specialist Sr Lead: 8+ years of power plant or relevant technical experience is preferred.

Minimum knowledge, skills, and abilities required of the position:

• Proficiency in all applications of the Microsoft Toolkit
• Must possess good computer skills
• Ability to work independent of direct supervision
• Good communication skills also required
• Duties often require call outs and work after normal hours
• Be able to keep records and reports

Preferred knowledge, skills, and abilities

1-5 years of Power Plant Control System Experience i.e. Mark VIe, Ovations, Allen Bradley PLCs, Foxboro. Familiar with power distribution systems i.e. switchgear, breakers, transformers, batteries and relays.

Any certifications, licenses, etc.

• PMP certification is desired but not required.

#LI-LB1

Primary Location: Texas-Port Arthur Texas : Cleveland || Louisiana : Holly Ridge || Louisiana : Westlake || Mississippi : Greenville || Mississippi : Jackson || Mississippi : Vicksburg || Texas : Port Arthur
Job Function: Corporate
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT
Number of Openings: 7
Req ID: 125417
Travel Percentage:50% to 75%

An Equal Opportunity Employer, Minority/Female/Disability/Vets.

EEO Statement:

The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and number of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, Logon ID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note:

Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Know Your Rights:

Workplace Discrimination is Illegal