Technical Support Specialist

PriceSmart; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

A major membership warehouse club operator in Miami seeks a Technical Support Specialist to ensure smooth IT operations. The role includes engaging directly with users to resolve technical issues, managing service requests, and contributing to team projects. Ideal candidates should possess excellent customer service skills, basic network understanding, and proficiency in Windows PCs and Microsoft Office. A collaborative environment awaits where innovation and efficiency are fostered.

Qualifications

• Experience in customer service with great phone etiquette.
• Basic understanding of computing networks, including AS400.
• Proficient with Windows PCs and Microsoft Office software.

Responsibilities

• Engage directly with end-users, providing solutions for technical issues.
• Manage service requests via email, ticketing system, and phone calls.
• Monitor System i/AS400 in the morning.
• Provide exceptional customer service.

Skills

Customer service

Technical support

Problem solving

Communication skills

Attention to detail

Tools

AS400

Windows PCs

Microsoft Office

Job description

PriceSmart is the largest operator of membership warehouse clubs in Central America, the Caribbean, and Colombia. We are dedicated to providing exceptional value and service to our members. We are looking for a dynamic and experienced Technical Support Specialist to join our team.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize the greatest contributions to the company can come from anywhere in the organization, and we know that the next one could be yours!

What’s Unique About This Job (What You’ll Do)

As a Technical Support Specialist at PriceSmart, you will be at the forefront of ensuring smooth and efficient IT support operations. You\'ll get to:

• Engage directly with end-users, providing solutions and support for their technical issues.
• Be a part of a dynamic team that values collaboration and continuous improvement.
• Contribute to enhancing the user experience by providing top-notch customer service and technical assistance.
• Participate in IT projects that drive innovation and efficiency within the company.

Responsibilities

Service Request Management

• Manage service requests via email, ticketing system, and phone calls.
• Assess and document the nature of user problems in the ticketing system.
• Resolve logged errors promptly and efficiently.
• Assign tickets based on specialist skills and availability.

User Support

• Respond to user requests for assistance, providing basic technical support.
• Nurture users and answer questions at various skill levels.
• Follow up on all open issues with users and/or technical staff daily.

Team Contribution

• Contribute to the development and maintenance of an effective and cohesive technical support team.
• Assist in IT special projects as needed.
• Consult with IT Managers and other departments as required.

System Monitoring

• Monitor System i/AS400 in the morning and escalate problems as necessary.

Other Tasks

• Provide exceptional customer service.
• Periodically review and update Help Desk documentation.
• Assist in IT special projects as needed.
• Lift and handle computer equipment, including desktops, monitors, and printers.

Bring Your Passion and Expertise (Who You Are)

You excel in customer service with great phone etiquette and have a basic understanding of computing networks, including AS400. You\'re experienced in resolving issues, improving processes, and proficient with Windows PCs, Microsoft Office, and relevant software. Organized and able to multitask, you communicate effectively in English (Spanish is a plus). You\'re reliable, work well independently, have a keen attention to detail, and are a motivated, positive team player.

How to Apply

Click the "Easy Apply" button on LinkedIn to submit your application. Please ensure your LinkedIn profile is up to date, including your resume and cover letter.

Some Important Intangibles

• You feel connected to our mission and values: Integrity, Respect, Accountability, Passion, Community, and Continuous Improvement.
• You are a self-starter who doesn’t need direct supervision to motivate you for success.
• You enjoy sharing your quirkiness and talents with your coworkers.
• Enjoy working hard.
• Full of energy for the things one sees as challenging.
• Not fearful of acting with a minimum of planning.
• The ability to remain calm when dealing with unforeseen constraints.

Our Commitment

We not only embrace and celebrate the diversity of our membership base and communities but also strive to achieve the same in our employees. At PriceSmart, we are committed to equal employment opportunity, regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status, or any other class protected by applicable law. We are proud to be an equal opportunity employer.

Get to Know Us

PriceSmart was founded with a purpose: to inspire and impact the lives and businesses of our Members, our employees, and our communities through the ethical delivery of the best quality goods and services at the lowest possible prices.

Throughout the years, we have constantly asked ourselves how we can do more and have a greater impact. We want to prove that we are a company that can grow, be profitable, and do good in the world, and we have learned that it takes a great organizational culture to achieve that goal.

At PriceSmart, you can look forward to company events, anniversaries celebrating our employees with more than 20, or 30 years of tenure, volunteering and learning opportunities, and just a great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge of building our own culture is on all of our shoulders. That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be, in any of our 13 countries.