Technical Support Specialist

Code4lib; Massachusetts; Hybrid; USD 57,315 - 72,605; Full time

Job summary

A library consortium seeks a Technical Support Specialist to assist member libraries with troubleshooting, maintain systems, and provide training. The role requires an Associate’s Degree and 1-3 years of relevant experience. This position offers a salary range between $57,315 to $72,605, with hybrid/remote work options in Massachusetts. Apply via email with cover letter and resume.

Qualifications

• 1-3 years of related experience in computer/information systems.
• Basic knowledge of operating systems and programming languages.
• Ability to explain technical matters clearly to non-technical staff.

Responsibilities

• Assist libraries with troubleshooting and resolving technical issues.
• Maintain Google Workspace accounts and create statistical reports.
• Train library staff in technical systems and service.

Skills

Technical skills

Customer service

Communication skills

Team collaboration

Education

Associate’s Degree in Computer/Information Science

Tools

Google Workspace

Microsoft Office

Integrated Library Systems

Job description

Salary: Range: Step 1: $57,315 to Max Step 9: $72,605 per year. Salary increases are in 9 steps annually. The starting step is commensurate with qualifications and experience.

Created: August 22, 2025

Description

This position is intended as a hybrid/remote work from home opportunity. Remote work at a co-working location in Hyannis may be possible. High speed internet access is required for remote work and all remote work must be done in Massachusetts. In person attendance at our co-working office in Hyannis is required for onboarding,training, periodic team meetings and occasional work-related duties. Visits to our member libraries are periodically required.

• Assists member libraries in troubleshooting and resolving problems with the ILS, hardware, software, operating systems, networking/telecommunications, peripherals, etc. Responds to inquiries and provides information and technical support to library staff.
• Works with vendors to resolve telecommunications problems. Provides information and requests assistance.
• Assists in the administration of CLAMS’s Google Workspace, including account maintenance.
• Creates, runs, and distributes all standard monthly and yearly system statistical and other reports.
• Creates and maintains technical documents for staff and public websites.
• Assists with web services development and maintenance.
• Works with CLAMS Central Staff to support the ILS. Maintains ILS system parameters and codes.
• Performs special projects and other related duties as required, directed, or as the situation dictates.
• Trains library staff in Google Workspace, possibly some ILS modules e.g. Serials.

Education & Experience
At a minimum: Associate’s Degree or two-year college certificate in Computer/Information Science or a related field and one to three years of increasingly responsible related experience in computer/information systems in a library setting. An MLS is not required for this position. Technical skills, excellent customer service and communication skills and ability/willingness to work collaboratively in a team are high priorities for this job.

Other Requirements:

· In-person attendance at the coworking office when directed.
· In-person visits to member libraries when required.
· Valid driver’s license. Travel is sometimes required. Use of reliable insured vehicle when needed.
· Work week, M-F. Some non-standard office hours will occasionally be required.

How to apply:
Submit a cover letter, resume, and contact information for three professional references, as a PDF attachment by email to [e-mail] . Use the subject line: Technical Support Specialist. No phone calls please.Full job description is available upon request.

Deadline: Position is open until filled. Priority is given to applications received by September 19, 2025.

Published:Sunday, August 24, 2025 03:24 UTC

Description

This position is intended as a hybrid/remote work from home opportunity. Remote work at a co-working location in Hyannis may be possible. High speed internet access is required for remote work and all remote work must be done in Massachusetts. In person attendance at our co-working office in Hyannis is required for onboarding,training, periodic team meetings and occasional work-related duties. Visits to our member libraries are periodically required.

• Assists member libraries in troubleshooting and resolving problems with the ILS, hardware, software, operating systems, networking/telecommunications, peripherals, etc. Responds to inquiries and provides information and technical support to library staff.
• Works with vendors to resolve telecommunications problems. Provides information and requests assistance.
• Assists in the administration of CLAMS’s Google Workspace, including account maintenance.
• Creates, runs, and distributes all standard monthly and yearly system statistical and other reports.
• Creates and maintains technical documents for staff and public websites.
• Assists with web services development and maintenance.
• Works with CLAMS Central Staff to support the ILS. Maintains ILS system parameters and codes.
• Performs special projects and other related duties as required, directed, or as the situation dictates.
• Trains library staff in Google Workspace, possibly some ILS modules e.g. Serials.

Education & Experience
At a minimum: Associate’s Degree or two-year college certificate in Computer/Information Science or a related field and one to three years of increasingly responsible related experience in computer/information systems in a library setting. An MLS is not required for this position. Technical skills, excellent customer service and communication skills and ability/willingness to work collaboratively in a team are high priorities for this job.

· Basic knowledge of operating systems and programming languages necessary for assigned duties (Windows, Linux, MySQL, Postgres, Python, HTML, JavaScript).
· Knowledge of Microsoft Office, Koha, Aspen, Content Management Systems, Google Workspace, email systems, social media management, video conferencing, and other software necessary for assigned duties.
· Excellent EXCEL and Google Sheets proficiency.
· Basic knowledge of TCP/IP networking concepts.
· Patience, tact, discretion and ability to explain technical matters clearly, not always in technical terms, to all levels of staff.
· Team player with a focus on superior customer service.
· Ability to communicate clearly, both orally and in writing, and to collaborate with individuals and groups.
· Ability to participate in collaborative problem solving required.
· Familiarity with issues of library consortia.
· Experience with Integrated Library Systems

Other Requirements:

· In-person attendance at the coworking office when directed.
· In-person visits to member libraries when required.
· Valid driver’s license. Travel is sometimes required. Use of reliable insured vehicle when needed.
· Work week, M-F. Some non-standard office hours will occasionally be required.

How to apply:
Submit a cover letter, resume, and contact information for three professional references, as a PDF attachment by email to [e-mail] . Use the subject line: Technical Support Specialist. No phone calls please.Full job description is available upon request.

Deadline: Position is open until filled. Priority is given to applications received by September 19, 2025.

How to apply

Contact:

[e-mail]

JavaScript Library consortium Libraries Integrated library system Library Customer support Customer service HTML Python Postgres MySQL Linux TCP/IP Microsoft Excel Content management system Google Workspace Aspen Koha

Metadata

Published:Sunday, August 24, 2025 03:24 UTC

Last updated:Sunday, August 24, 2025 03:24 UTC