Technical Support Specialist

Eurofins Environment Testing (USA); Lancaster (Lancaster County); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) with company match

Paid holidays and time off

Job summary

A leading environmental testing company is seeking a Technical Support Specialist to manage communication between technical groups and project management. Responsibilities include tracking job statuses and assisting with customer interactions. Ideal candidates will have a BS in a relevant field, strong attention to detail, and prior customer service experience. The role offers competitive pay and full-time benefits.

Qualifications

• BS in Chemistry, Biology, or related field. Equivalent experience may substitute for a degree.
• Previous customer service experience.
• Proficiency with computers.

Responsibilities

• Manage communication between assigned technical groups and project management.
• Review shipping status and due dates for incoming jobs.
• Assist with tracking and status updates of projects.

Skills

Technical Communication

Attention to Detail

Professional Communication

Customer Service

Education

BS in Chemistry, Biology, or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Position Summary:

The Technical Support Specialist manages communication between assigned technical groups and project management staff.

Essential Duties and Responsibilities:

• Technical Communication
  • Reviews emails from project management team and works with lab staff to respond
• Job Tracking
  • Review shipping status and due dates for incoming ICO jobs. Work with ICO Project Management to address as needed.
  • Reviews production summary for assigned departments daily and provides status updates to ICO Project Management
  • Assist management with identifying issues early and addressing them
  • Records upcoming projects in department tracking spreadsheet.
• Other
  • Assists with any other tasks as assigned
  • Demonstrates and promotes the company vision
  • Regular attendance and punctuality
  • Attend meetings within the laboratory
  • Cross-training and/or assisting other departments
  • Additional duties as assigned

Role is M-F, 8am-5pm

Qualifications

Basic Minimum Qualifications:

• BS in Chemistry, Biology, or related field. Equivalent experience may substitute for a degree
• Previous customer service experience
• Proficiency with computers
• Authorization to work in the United States without restriction or sponsorship

Ideal Candidates will have:

• Strong attention to detail
• 1-3+ years of customer service experience
• Proficiency with Microsoft Word, Outlook, Excel, etc.
• Professional communication skills
  
  

Additional Information

Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.

Pay rate: $20-22/hour

Please note - Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralized and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Science

Referrals increase your chances of interviewing at Eurofins Environment Testing (USA) by 2x

Sign in to set job alerts for “Technical Support Specialist” roles.

Information Systems Technical Support Analyst

Courier Support Specialist (Full time, day shift)

Courier Support Specialist (Full time, day shift)

Technical Service and Training Representative

Washington Boro, PA $50,000.00-$55,000.00 2 weeks ago

Part Time Auction Support Specialists (Manheim)

Surgical Support Assistant (Full time, day shift)

Sample Registration Support Specialist - Environment Testing - 2nd Shift (M-F)

Full-time Behavior Support Assistant: Center-based Emotional Support **Earn up to an additional $5,000 this school year**

Vehicle Operations Outside Support Specialist I (Manheim)

Cougar Academy Support and Building Monitor

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.