Technical Support Specialist

1100 Applied Industrial Technologies, Inc.; Appleton (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401K with company match

Insurance

Time off

Employee assistance

Tuition reimbursement

Professional development and training

Career paths across sales, management,

Job summary

FCX Performance, an Applied Industrial Technologies company, seeks an Inbound-Inside Sales Technical Specialist to build relationships with current customers and support our outside sales team. You will determine process flow control and instrumentation needs, provide solutions, and drive customer satisfaction and sales results.

You will process orders, respond to inquiries, and collaborate with vendors and internal teams to optimize delivery and pricing while maintaining high service levels.

Qualifications

• Bachelor's Degree preferred.
• 1–3+ years' experience in Customer Service related industry; inside Technical Sales/Customer Service/Application Engineer in industrial distribution is a plus.

Responsibilities

• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
• Maintains responsibility of orders from quotation to collection: Select and specify a variety of products utilizing FCX and vendor supplied tools/software.
• Responds to customer inquiries.
• Processes customers' orders and send order acknowledgements. Review customer purchase orders for special conditions/documentation
• Checks availability and verifies ship dates.
• Increases order size by suggesting related items, explaining features, and checking customer's buying history.
• Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders.
• Follows-up with vendors to ensure timely delivery.
• Negotiates pricing and delivery with vendors when necessary.
• Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
• Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
• Maximizes gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise.
• Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer's promised delivery date.
• Other duties as assigned by Management.

Skills

Customer service

Sales

Technical knowledge

Communication

Education

Bachelor's Degree

Job description

FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As an Inbound-Inside Sales Technical Specialist with FCX Performance/Simone, you will establish and expand relationships with current customers and our outside sales team. You'll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results!

In addition to competitive pay and all the benefits you'd expect from an industry leader ( 401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc .) you will also enjoy:

• A LASTING CAREER - Career paths are available in sales, management, and operations throughout the country
• Professional development and training
• Team oriented company culture where it's called work for a reason but have fun in the process
• Join a local team with company backing

Essential Functions & Responsibilities:

• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
• Maintains responsibility of orders from quotation to collection: Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software.
• Responds to customer inquiries.
• Processes customers' orders and send order acknowledgements. Review customer purchase orders for special conditions/documentation
• Checks availability and verifies ship dates.
• Increases order size by suggesting related items, explaining features, and checking customer's buying history.
• Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
• Negotiates pricing and delivery with vendors when necessary.
• Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
• Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
• Maximizes gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise.
• Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer's promised delivery date.
• Other duties as assigned by Management.

Preferred Education/Experience:

• Bachelor's Degree preferred .
• 1-3+ years' experience in Customer Service related Industry preferred, experience in an Inside Technical Sales/Customer Service/Application Engineer role with an Industrial Distributor a plus.

#LI-LG1 #LI-ONSITE

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.