Technical Support Professional - Intern Conversion 2026-2027

IBM

North Carolina

Hybrid

USD 76,000 - 176,000

Full time

8 days ago

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Benefits offered by this job

Healthcare benefits

401(k) / stock purchase plan

Paid time off

Training resources

Job summary

IBM in Durham, North Carolina is seeking a Technical Support Professional for an intern conversion program. You will resolve client issues by analyzing and debugging IT environments and collaborating with Development, Services, and Field teams to deliver effective solutions.

You will create knowledge assets, communicate with clients, and drive improvements to enhance product quality and client satisfaction throughout the IBM infrastructure portfolio.

Qualifications

Experience in analyzing and troubleshooting technical issues to determine action or solutions.
Familiarity with client IT environments, including hardware, software, and network configurations.
Experience using collaboration tools to coordinate with cross-functional teams.
Experience creating and reusing knowledge assets to help clients become self-sufficient.
Experience using client feedback data to drive product quality and usability improvements.

Responsibilities

Analyze diagnostic information, troubleshoot, recreate, and debug client IT environment issues to determine solutions.
Coordinate with Development, Services, and Field teams to ensure relevant, timely solutions.
Create and reuse knowledge assets to promote client self-sufficiency through digital solutions.
Engage directly with clients to understand issues and ensure satisfaction with IBM products and services.
Drive improvements and solutions to empower IBM teams with tools and expertise for exceptional client experiences.

Skills

Technical troubleshooting

Client IT environments

Collaboration tools

Digital knowledge assets

Data analysis & feedback

Cloud-based solutions

IT service management

Education

Bachelor's Degree

Job description

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

As a Technical Support Professional, you resolve issues impacting IBM client business and play a key role in enhancing the client experience. You lead the problem resolution process through analysis and troubleshooting of various complexity issues to ensure client satisfaction and minimize business impact.

Your primary responsibilities will include:

Analyze Diagnostic Information: Analyze diagnostic information, troubleshoot, recreate, and debug client IT environment issues to determine the course of action and/or solutions. This involves understanding the client's business impact and technical needs to act as their trusted advisor for successful utilization of IBM products & solutions.
Collaborate with Teams: Coordinate and collaborate with Development, Services, and Field teams to ensure technical solutions are relevant, timely, and effective. This includes driving product quality, functionality, serviceability, and usability improvements through intelligence gathered from case data and client feedback.
Create Knowledge Assets: Create and reuse knowledge assets and content to promote client self-sufficiency through digital solutions and improve the effectiveness of IBM teams.
Communicate with Clients: Engage in direct communication with clients to understand their issues, provide solutions, and ensure their satisfaction with IBM products and services.
Drive Improvements: Drive improvements and solutions within IBM to ensure the teams have the tools, knowledge, and expertise to provide exceptional client experiences with IBM products & services.

Required education

Bachelor's Degree

Required technical and professional expertise

Exposure to Technical Troubleshooting: Experience working with analysis and troubleshooting of technical issues, including recreating and debugging client IT environment issues to determine the course of action and/or solutions.
Understanding of Client IT Environments: Exposure to understanding client IT environments, including hardware, software, and network configurations to provide effective technical support.
Familiarity with Collaboration Tools: Experience working with collaboration tools and platforms to coordinate and communicate with Development, Services, and Field teams.
Knowledge of Digital Solutions: Exposure to creating and reusing knowledge assets and content to promote client self-sufficiency through digital solutions.
Understanding of Product Quality Improvement: Experience working with data and client feedback to drive product quality, functionality, serviceability, and usability improvements.

Preferred technical and professional experience

Familiarity with IT Service Management: Exposure to IT service management principles and practices, including incident, problem, and change management, to ensure effective technical support and client satisfaction.
Knowledge of Cloud-based Solutions: Experience working with cloud-based solutions and technologies to analyze and troubleshoot technical issues and provide effective technical support.
Understanding of Data Analysis Tools: Exposure to data analysis tools and techniques to gather insights from case data and client feedback, driving product quality, functionality, serviceability, and usability improvements.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future.Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

Technical Support Professional - Intern Conversion 2026-2027

Date posted

02-Sep-2026

Job ID

128654

City / Township / Village

DURHAM

State / Province

North Carolina

Country

United States