Technical Support Officer, Conference management - Casual

Jhpiego Inc.; Baltimore (MD); On-site; USD 44,000 - 55,000; Part time

Job summary

Johns Hopkins University is seeking a Technical Support Officer to manage Jhpiego's presence at major malaria conferences, including ASTMH and MIM, with surge support to plan, coordinate, and report on activities.

The role collaborates with GPTE, SGP, and GECO and spans October 2026 to June 2027, delivering conference materials, attendee management, and real-time updates.

Qualifications

• Bachelor's degree with relevant experience.
• Demonstrated experience managing conference preparation and presence.
• Experience developing communications products (stories, newsletters, infographics).
• Strong writing, editing, and organizational skills; translate technical info clearly.
• Ability to work across country teams and manage priorities.

Responsibilities

• Coordinate conference management for ASTMH, MIM, and additional events.
• Ensure attendee lists, registrations, visas, flights and hotel bookings.
• Develop conference presence materials and attendee booklets; manage timelines.
• Coordinate with GECO for social media posting and real-time updates.
• Develop final conference reports and donor/partner meetings.

Skills

Conference coordination

Event planning

Communications planning

Cross-functional collaboration

Education

Bachelor's degree

Tools

MS Office 365

JIRA

Job description

Overview

The Technical Support Officer will act as a main point of contact for assigned conference support for ASTMH, MiM and others as needed. They will work with technical staff to support efficient management and implementation of technical activities.

In close collaboration with the Sr. Director Malaria, the Technical Support Officer will provide specialized technical assistance in managing Jhpiego’s presence at two upcoming malaria conferences, the American Society of Tropical Medicine and Hygiene (ASTMH) Annual Meeting (November 2026) and the Multilateral Initiative on Malaria (MIM) Conference (May 2027), and others if needed.

This short-term casual position will provide surge support for the preparation, planning, coordination, communication, knowledge management, and reporting leading up to and after the conferences with the goal to ensure impactful organizational presence. The short-term position will liaise with the office of global and technical excellence (GPTE) including country projects and programs, the office of strategic growth and partnerships (SGP) and the Global Engagement and Communications Office (GECO).

Duration: October 2026 – June 2027

Responsibilities

Conference Management ASTMH

• Manage the final list of attendees with accepted abstracts approved to attend
• Ensure Jhpiego participants are registered for the conference
• Ensure attendees have visas, booked flights, and hotel reservations
• Support the set‑up of Jhpiego conference presence on website
• Develop the conference attendees’ booklet
• Maintain an up-to-date tracker for all abstracts accepted for oral and poster presentations
• Coordinate the reviews, development, and finalization of all presentations and posters
• Develop a detailed presence plan with dates, times, and locations for all Jhpiego oral presentations and posters
• Ensure that posters are printed and delivered to the conference site on time
• Develop and execute a communication plan for the conference
• Coordinate with GECO on the development and posting of short messages on LinkedIn, Twitter, and other platforms
• Provide real‑time updates of Jhpiego activities at the conference, e.g., presentation dates, times, and locations
• Responsible for coordinating meetings with donors and partners
• Develop the final conference report

Conference Management MIM

• Manage internal call for abstracts, abstract review process and support the submission of abstracts to the conference
• Review the conference website for news and updates
• Develop and manage a Teams site for the MIM conference
• Develop conference presence plan, to include all activities including booth, side meetings and Jhpiego staff events.
• Develop and maintain a tracker in excel for abstract details and review process
• Manage the final list of attendees with accepted abstracts approved to attend
• Ensure Jhpiego participants are registered for the conference
• Ensure attendees have visas, booked flights, and hotel reservations
• Support the set‑up of Jhpiego conference presence on website
• Develop the conference attendees’ booklet
• Maintain an up-to-date tracker for all abstracts accepted for oral and poster presentations
• Coordinate the reviews, development, and finalization of all presentations and posters
• Develop the detailed attendance plan with dates, times, and locations for all Jhpiego oral presentations and posters
• Ensure that posters are printed and delivered to the conference site on time
• Develop and execute a communication plan for the conference
• Coordinate with GECO on the development and posting of short messages on LinkedIn, Twitter, and other platforms
• Provide real‑time updates of Jhpiego activities at the conference, e.g., presentation dates, times, and locations
• Responsible for coordinating meetings with donors and partners
• Develop the final conference report

Additional ID meetings/conference management

• With conference technical lead, drafts conference presence plan, including participation goals and objectives, cross-departmental coordination requirements and participants
• Works closely with conference technical leads to ensure activities planned are in accordance with Jhpiego’s conference participation guidelines and proactively addresses any challenges.
• Manages relationships across technical teams, country offices and departments within Jhpiego to implement presence plan and assures timelines and budgets are adhered to
• Manages budget for conference, tracks expenses and ensures costs do not exceed budget. Flags budget or spending concerns and addresses as appropriate.
• Develops and manages processes for tracking, reviewing and finalizing abstracts conference participants, including communicating goals and objectives to staff, developing and managing timelines for internal abstract submission, following up and communicating with staff regarding their abstract, and editing abstracts to clearly convey results and impact.
• Supports development of impactful presentations and posters, including coordinating with country staff, GECO and technical experts and ensuring proper branding
• Coordinates with GECO staff regarding the planning, set up and staffing for Jhpiegobooth at events. Coordinates logistical aspects of side events, coordinating with venue, securing space, organizing speaker line up, and managing required contracts.
• Manages logistics, identifies and nurtures vendor relationships
• Communicates with GPO and in-county staff to manage participation from country offices, field offices
• Manages and tracks participant travel arrangements, coordinates visa processes, drafts invite letters
• Works with SPC or STC to puts in place contracts, orders and ships supplies, processes registration feeds, hotel payments, etc. Serves as back up as needed.

Required Qualifications

• Bachelor Degree with 3 years’ relevant working experience.
• Demonstrated experience in managing conference preparation and presence in support of global health or development programs.
• Experience developing communications products such as success stories, newsletters, infographics, briefs, and presentations.
• Strong writing, editing, and organizational skills; ability to translate technical program information into clear, accessible content.
• Ability to work across multiple country teams and manage competing priorities and short deadlines.
• Understanding of branding and marking requirements for donor-funded projects is an advantage.
• Experience using MS Office 365 suite (e.g., PowerPoint, Excel, SharePoint, Teams) and tools like JIRA
• Excellent oral and written command of English

hourly rate range for this role is expected to be: $32.35 - $39.88

Total Rewards:

The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.**Applicants who do not meet the posted requirements but is completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

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Accommodation Information

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