Technical Support Manager - Lead, Electrical Systems

Legrand; West Hartford (CT); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with company match

Paid time off (PTO) and holidays

Disability benefits

Parental leave

Volunteer time off

Job summary

Legrand is seeking a Technical Support Manager to lead the Wiremold technical support team in West Hartford, CT. The role focuses on managing service operations, improving processes, and delivering expert guidance to customers and sales channels.

The position requires a bachelor’s degree and 5–7 years in electrical or technical support, with supervisory experience advantageous. On-site role with opportunities to influence product support strategies and training.

Qualifications

• Requires a bachelor’s degree or equivalent experience.
• Typically 5–7 years in electrical industry customer or technical support roles.
• 1–3 years supervisory experience may be required.

Responsibilities

• Provide day-to-day leadership to the technical support team to achieve objectives and monitor performance.
• Field technical questions from sales force, distributors, and end-users within service levels.
• Design and implement improved processes or policies to meet customer needs.
• Provide backup during high volume or low staffing periods and answer questions via phone, email, live chat, and Salesforce.

Skills

Customer Support

Inquiry Research/Response

Issue Resolution

Problem Analysis

Software Troubleshooting

Systems Troubleshooting

Technical Project Management

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

Legrand is seeking a Technical Support Manager to lead the Wiremold technical support team in West Hartford, CT. The role focuses on managing service operations, improving processes, and delivering expert guidance to customers and sales channels.

The position requires a bachelor’s degree and 5–7 years in electrical or technical support, with supervisory experience advantageous. On-site role with opportunities to influence product support strategies and training.