Technical Support Manager

Brookshire Grocery Company; Lincoln (NE); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, vision, dental coverage

Paid time off

401(k) plan

Employee discounts

Scholarships and educational support

Outdoor recreation area access

Job summary

Brookshire Grocery Company (BGC) is seeking a seasoned IT infrastructure leader to oversee servers, VMware environments, backup technologies, and databases. You will manage installation, maintenance, upgrades, testing, and service delivery while aligning IT operations with business goals.

The role requires a Bachelor’s degree in IT or related field, 5+ years in technical leadership, and strong vendor management, budgeting, and project management skills.

Qualifications

• Bachelor’s degree in computer science, IT, or related field.
• Five or more years of experience in a technical support leadership role.
• Advanced degrees or certifications in IT management preferred.
• Strong knowledge of SAP ERP, VMware, SAN, and backup technologies.
• Experience with databases such as SAP HANA, SQL, and DB2.

Responsibilities

• Oversees maintenance and operation of IT infrastructure including servers, VMware environments, backup systems, and databases.
• Leads a technical support team delivering high-quality user assistance.
• Develops and enforces IT strategies to improve support processes and user satisfaction.
• Plans system upgrades and maintenance with minimal business disruption.
• Manages IT budgets, vendor contracts, and procurement decisions.
• Collaborates with IT management and vendors to align services with business goals.
• Prepares reports and maintains documentation of systems and modifications.

Skills

IT leadership

VMware

SAP ERP

Database management

Vendor management

Budgeting

Project management

Microsoft Office

Education

Bachelor's degree in computer science / IT

Advanced IT management certifications

Tools

SAP ERP

VMware

Backup technologies

SQL/DB2

SAN storage

Job description

At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma. We’re all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact.

Here’s what sets us apart:

• Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage.
• Flexibility and freedom: Paid time off to relax, recharge, and enjoy life.
• Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to.
• Savings for your lifestyle: Exclusive employee discounts on the things you need most.
• Investing in your dreams: Scholarships and educational support to fuel your growth.
• Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

When you join BGC, you’re not just starting a job—you’re becoming part of something bigger. We’re here to support your goals, inspire your journey, and celebrate your wins.

Job Summary:

Leads the technical support team, ensuring the efficient operation and maintenance of IT infrastructure, including servers, operating systems, VMware environments, backup technologies, and databases. Oversees the installation, maintenance, upgrade, and testing of critical systems while ensuring high levels of support and service delivery.

Essential Duties and Responsibilities:

• Oversees the maintenance and support of IT infrastructure, ensuring systems are operational, secure, and up to date. This includes server environments, operating systems, VMware, backup solutions, and database management.
• Leads a technical support team responsible for providing exceptional assistance to users and resolving a range of technical issues.
• Develops strategies to improve support processes and user satisfaction.
• Plans and executes system upgrades and maintenance tasks, ensuring minimal disruption to business operations.
• Monitors system performance, schedules necessary improvements, and ensures data integrity through effective backup strategies.
• Manages the IT support budget, making strategic decisions on investments in hardware, software, and training to enhance support capabilities.
• Liaises with vendors to secure the best products and services for support needs.
• Evaluates proposals and manages contracts to support the IT infrastructure effectively.
• Works closely with IT management, company leaders, and external partners to align support services with business objectives.
• Communicates project requirements, costs, and schedules effectively.
• Hires, trains, and mentors support staff.
• Conducts performance evaluations, manages team dynamics, and encourages professional development.
• Ensures all technical support activities adhere to industry best practices and company standards.
• Develops and maintains documentation for IT systems and support procedures.
• Stays abreast of technological advancements and IT support trends to continuously improve service quality and system reliability.
• Meets with partners to review project status, schedules, accomplishments, and goals.
• Ensures system development and maintenance adhere to established standards.
• Prepares reports and oversees documentation of systems and system modifications.
• Reviews manuals, periodicals, and technical reports to stay current on developing trends.
• Oversees project management efforts to ensure timely and efficient completion of technical support initiatives, coordinating across teams and with stakeholders to achieve project objectives.
• Lead project and operations budgeting and forecasting efforts, ensuring financial resources are effectively allocated and managed to support technical support operations and strategic goals.

Knowledge, Skills and Abilities:

• Advanced knowledge of system administrator skills associated with SAP ERP, VMWare, SAN, and backup systems.
• Advanced skills and experience in database systems, including, but not limited to, HANA, SQL, and DB2.
• Advanced knowledge of systems analysis and design techniques.
• Advanced knowledge of installed hardware/software systems and telecommunications network design.
• Advanced knowledge of installed applications, data processing functions, structures, and support needs.
• Advanced knowledge of SAP reporting and transactional applications.
• Intermediate project management skills, such as establishing task completion hours, establishing priorities, allocating tasks, and monitoring schedules.
• Intermediate knowledge of Microsoft Office applications including Excel, Access, Word, Outlook, and PowerPoint.
• Basic mathematical skills.
• Ability to interpret technical instructions provided in mathematical or diagram form.
• Ability to learn new technology systems, methods, and processes.
• Ability to communicate effectively in written and verbal form with partners, Company leaders, and vendors.
• Ability to analyze complex information.
• Ability to reason, form concepts and recognize and solve problems.
• Ability to research information, establish facts and draw valid conclusions.
• Ability to prepare reports and business correspondence.
• Ability to comprehend and interpret information.
• Ability to show information in presentation or diagram form.
• Ability to lead and motivate others.
• Ability to maintain confidentiality regarding sensitive information.
• Ability to review, analyze, and interpret general business periodicals, professional journals, proposals, technical procedures, and governmental regulations.
• Ability to work on-call and flexible schedules including nights, weekends, and holidays.
• Ability to occasionally travel to offsite and out of town locations with possible out of town stays.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.

Education, Experience and Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field.
• Advanced degrees or certifications in IT management, VMware, or similar technologies are preferred.
• Five or more years of experience in a technical support leadership role, with a proven track record of managing IT infrastructure and support services required.
• Technical background in IT systems, including servers, VMware, databases, and backup technologies preferred.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.

Physical Demands:

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Frequently required to talk and hear.
• Frequently required to use hands for reaching, touching, or handling.
• Frequently required to use fine finger movements (ex. sorting and typing).
• Frequently required to sit for long periods of time.
• Occasionally required to push, pull, maneuver, or lift objects up to 40 lbs.
• Occasionally required to bend, kneel, or squat.
• Occasionally required to stand or walk.
• Attendance at work is required.

Work Context and Environment:

Work is generally performed in an office environment. Quiet to moderate noise level.

Ready to find your place? BGC is "A Career Where You Belong".

Equal Opportunity Employer Statement:

The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age , disability, genetic information or military status and any other trait protected by law.

Company Overview:

Brookshire Grocery Company (BGC) Brookshire Grocery Company is a regional, family-owned retail grocery business employing over 17,000 partners across Texas, Louisiana, Arkansas, and Oklahoma. With more than over 215 retail grocery stores, along with three distribution centers and corporate offices, BGC is more than just a grocery company—it’s a connected network of partners working together. At BGC, we believe in collaboration, shared goals, and mutual success. Your voice matters here, and we actively seek feedback to ensure BGC is a place where you can thrive, grow, and feel valued.

Culture and Values:

Our culture values personal growth, recognition, and belonging:

• Growth Opportunities: We invest in you through professional development programs, mentoring, and job opportunities.
• Recognition: We celebrate your achievements and value your contributions to our shared success.
• Belonging: Our core values emphasize teamwork and creating a supportive, inclusive environment.

What Sets Us Apart?

As a family-owned company rooted in Christian values, BGC puts people first. Whether it’s through our commitment to supporting local efforts in the communities we serve or fostering a positive workplace, we are dedicated to making a difference.

If you’re looking for a place to build your future, and make an impact, Brookshire Grocery Company is the place for you.

Join us and be part of something greater-your growth, your impact, your future with BGC.