Technical Support Lead

Accenture Federal Services; Columbia (MD); On-site; USD 103,000 - 196,000; Full time

Job summary

Accenture Federal Services in Columbia, MD seeks a Technical Support Lead to oversee IT operations for complex Linux and cloud environments, implement security measures, and drive reliability across on‑premises and cloud platforms. Strong background in cybersecurity, virtualization, and automation is required.

Must have an active TS/SCI clearance and be willing to sit for a polygraph; the role offers exposure to government-focused tech and growth opportunities in a security‑conscious environment.

Qualifications

• 3 years of experience in IT, cybersecurity, CNO software or security research.
• 3 years of experience managing Linux systems.
• Experience with networking (TCP/IP, virtualization, cloud/data center architecture).
• Experience with automation and scripting tools (PowerShell, Ansible Playbooks, Terraform, AWS CloudFormation, BASH, etc.).
• Experience with service desk tools (JIRA, Redmine, ServiceNow, etc.).
• Experience with knowledge management systems (Confluence, GitLab, etc.).
• DoD 8570 IAT Level II Certification or Higher

Responsibilities

• Implement robust cyber security measures, including deployment and monitoring of network-based IDS/IPS.
• Hands-on work with virtualization technologies and cloud/data center architectures.
• Managing and optimizing resources across AWS and Microsoft Azure.
• Streamline processes and enhance system reliability.
• Integrate security and operational best practices into CI/CD workflows.
• Ensure compliance and risk mitigation across IT operations.

Skills

Linux Systems

Cybersecurity

Networking

Automation / Scripting

Service Desk Tools

Knowledge Management

DoD 8570 IAT II

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people.Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Accenture Federal Services is seeking a Technical Support Lead to join our team and support our client in the Columbia, MD area.

As an IT Operations specialist, you will oversee the management and security of complex IT environments, ensuring the seamless operation of Linux systems and cloud-based infrastructures.

What you’ll be doing:

• Implementing and maintaining robust cyber security measures, including the deployment and monitoring of network-based Intrusion Detection and Prevention Systems
• Hands-on work with virtualization technologies and the architecture of both cloud and data center environments
• Managing and optimizing resources across platforms like Amazon Web Services and Microsoft Azure
• Streamline processes and enhance system reliability
• Integrate security and operational best practices into continuous deployment workflows
• Ensuring compliance and risk mitigation across all IT operations

What you’ll need:

• 3 years of experience in general IT, cybersecurity, CNO software or security research
• 3 years of experience managing Linux Systems
• Experience with networking (e.g.: TCP/IP, virtualization, cloud/data center architecture)
• Experience with automation and scripting tools (e.g.: PowerShell, Ansible Playbooks, Terraform, AWS CloudFormation, BASH, etc.)
• Experience with Service desk tools (e.g.: JIRA, Redmine, ServiceNow, etc.)
• Experience with knowledge management system (e.g.: Confluence, GitLab, etc.)
• DoD 8570 IAT Level II Certification or Higher

Bonus Points if you have:

• Experience with DevOps pipeline tools (e.g.: Jenkins, Git, Docker, etc.)
• Experience working in cloud environments
• Experience with NIST Risk Management Framework Processes
• Ability to adapt to evolving technologies, proactively identify vulnerabilities, and implement solutions that align with organizational objectives

Clearance:

Must have an active TS/SCI level clearance and a willingness to sit for a polygraph

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:

$103,200—$196,400 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Aff-

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you **** are being considered for employment opportunities with Accenture Federal Services andneed anaccommodation for a disability or religious observanceduring the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.