Technical Support Intern (Fall 2026)

benco; Pittston (Luzerne County); On-site; Part time

Benefits offered by this job

Paid internship

Mentorship and networking

Opportunity for full-time employment

Fortune Great Place to Work

Job summary

Benco Dental is seeking a Technical Support Intern for the Fall 2026 semester in Pittston, PA. Join a family-owned company with a long history and strong values, and gain hands-on IT support experience while learning best practices and contributing to our end-user assistance process.

The role focuses on configuring hardware, resolving issues, building knowledge bases, and collaborating with IT and other teams.

Qualifications

• Enrolled in an Associates'/Bachelor's Degree program in Information Technology.
• Ability to work 16 hours per week.
• Able to work onsite as needed in Pittston, PA.
• Strong English communication skills.

Responsibilities

• Provide first-level IT support and resolve end-user issues.
• Configure PCs and laptops for the company.
• Create and maintain knowledge base articles from incident documentation.
• Triage and prioritize issues; work from a Jira-based queue and backlog.
• Communicate effectively with issue reporters and other teams.

Skills

Prioritization

Customer service

Collaboration

Technical knowledge

Deadline-oriented

Education

Associates/Bachelor's in Information Technology

Tools

Jira

Job description

Location: Pittston, PA

Benco Dental is searching for a Technical Support Intern for the Fall 2026 semester.

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below to ensure that this position is the perfect match for you!

What’s in it for You?

• Paid-Internship
• Mentorship and Networking Opportunities
• Opportunity to Gain Valuable Work Experience and Consideration for Full-Time Employment
• Caring Family Culture Toward All Associates
• Certified as a FORTUNE Great Place to Work
• Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
• Family owned for 90+ years

Do YOU Possess These Skills and Attributes?

• Ability to determine business criticality and impact of issues and prioritize those issues appropriately.
• Ability to provide knowledge and support to the issue reporters regarding best practices, systems questions, software support, and general computing knowledge.
• Able to collaborate closely with other teams, inside the IT team and throughout the company.
• Excellent customer service skills
• Able to meet deadlines

Do These Responsibilities Interest YOU?

• Ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests.
• Understand both hardware and software and show willingness to learn and apply new technology. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands‑on help at the desktop level.
• Responsible for configuring PCs and laptops for the company.
• Create and maintain thorough knowledge base articles from incident documentation of common issues and maintenance.
• Be the primary point of contact for incoming issues and working directly with reporters, triaging and prioritizing issues and working out of a Jira based project queue and backlog.
• Make and maintain appointments to resolve issues with issue reporters.
• Complies with all policies and standards to support the efficient operations of the department and company
• Effectively communicates (reads, writes, and speaks) English
• Performs other duties as assigned

Do YOU Meet These Requirements?

• Must be enrolled currently in an Associates'/Bachelor's Degree program in Information Technology.
• Ability to work 16 hours per week
• Ability to work onsite as needed in Pittston, PA

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!

We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.