Technical Support Intern

Valmont Group; Huron (SD); In loco; USD 31.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare (medical, prescription, and

401k retirement plan with company

Paid time off

Employer paid life insurance

Employer paid disability insurance

Work Life Support

Tuition Reimbursement up to $5,250 per

Voluntary programs

Descrizione del lavoro

Valmont Group in Huron, SD is seeking a Technical Support Intern to assist with supporting AgSense products. You will primarily provide dealer and end-user technical support over the phone and via Live Chat, guide on installation, and troubleshoot issues.

Strong listening skills, a calm demeanor, and basic knowledge of electrical circuitry are required. Includes equipment assembly and answering questions about installation and app navigation.

Competenze

• Currently enrolled in or recently completed an Associate or Bachelor's degree program.
• Self-starter with the ability to work well in a team environment.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.

Mansioni

• Answer dealer/customer questions regarding installation, troubleshooting and website navigation.
• Assist customers inquiries about products and services.
• Determine the nature of the call and the best path to resolution, escalating to next level as necessary.
• Create Return Material Authorization (RMA) requests and document warranty claims.

Conoscenze

Self-starter

Teamwork

Customer-focused

Formazione

Associate or Bachelor's degree program

Strumenti

Microsoft Word

Excel

Outlook

PowerPoint

Descrizione del lavoro

500 2nd Street NE Huron South Dakota 57350

Why Valmont

We're Here to Move the World Forward. Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce. Are you ready to move the world forward?

Location: Huron, SD Site | Start Date: Fall 2026

A Brief Summary of This Position:

The Technical Support Intern will be involved in support of technical support of all AgSense products. Responsible for dealer and end user customer technical support primarily over the phone and through Live Chat. This position requires excellent listening skills, a calm demeanor, technical knowledge of electrical and electronic circuitry and a willingness to work technical issues through to resolution. Includes assembly of equipment, as well as answering questions regarding equipment installation, service, trouble shooting, website, App navigation and other duties as necessary.

Essential Functions:

• Answer dealer/customer questions regarding installation, troubleshooting and website navigation
• Assist customers inquiries about products and services
• Determine the nature of the call and the best path to resolution, escalating to next level, as necessary
• Create Return Material Authorization (RMA) requests and document warranty claims
• Prepare product and/or service reports by collecting and analyzing call data
• This position reports to the Technical Support Supervisor

Other Important Details about the Role:

• Communicate and help resolve issues to the appropriate departments for resolutions- includes website, app and hardware
• Communicate and train new products and features to staff and dealers
• Resolve hardware, software and other issues
• May be assigned to manage Special Projects on an as needed basis

Required Qualifications for Every Candidate (Education, Experience, Knowledge, Skills and Abilities):

• Currently enrolled in or recently completed an Associate or Bachelor's degree program
• Self-starter
• Business acumen
• The ability to work well in a team environment
• Working knowledge of Microsoft Word, Excel, Outlook, Power Point and basic office applications
• Passion and integrity with the drive to excel and deliver exceptional results

Working Environment and Physical Efforts:

Work is typically performed in an office setting. The incumbent is regularly required to sit for extended periods of time, as well as talk and listen on the phone and in personal conversations or meetings. Environment is fast paced and demanding most of the time. No travel requirements for this position. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms while working in the office with various files and forms and while working on the computer. The employee is occasionally required to move about the office. Incumbent must utilize proper ergonomic safeguards such as monitor height and positions, keyboard location and height and proper wrists rests. The employee must occasionally lift and/or move up to 15 pounds in working with large files, binders, and computer equipment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

Benefits

• Healthcare (medical, prescription drugs, dental and vision)
• 401k retirement plan with company match
• Paid time off
• Employer paid life insurance
• Employer paid short-term and long-term disability including maternity leave
• Work Life Support
• Tuition Reimbursement up to $5,250 per year
• Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email [e-mail].