Technical Support Engineer, Thermal & HVAC

Super Micro Computer Spain, S.L.; San Jose (CA); On-site; USD 110,000 - 135,000; Full time

Job summary

Supermicro seeks a Technical Support Engineer, Thermal & HVAC to provide expert technical support for DCBBS solutions and rack-scale systems. The role covers onsite and remote troubleshooting, deployment assistance, and post‑sale engineering support to ensure customer success.

The ideal candidate has 5+ years in technical support for HVAC/liquid cooling, strong troubleshooting, and excellent communication skills. Travel up to 40% and a comprehensive benefits package are included.

Qualifications

• Bachelor's degree in Computer, Mechanical, or Electrical Engineering or related field or equivalent work experience.
• 5+ years of experience in technical support or field service for HVAC/liquid cooling solutions.
• Strong hands-on experience with HVAC/liquid cooling solutions.
• Experience supporting thermal solutions or similar data center technologies.
• Excellent troubleshooting skills with onsite and remote support methods.
• Strong project management, time management, and organizational skills.
• Proven ability to manage deployments and post‑sale inquiries.
• Ability to work in a fast-paced environment and drive issues to resolution.
• Excellent verbal and written communication; travel up to 40% as needed.

Responsibilities

• Provide onsite and remote troubleshooting for Supermicro servers and DCBBS solutions in enterprise environments.
• Support system deployments including installation, configuration, and integration of DCBBS solutions at customer sites.
• Manage post-sale engineering inquiries as a key technical resource for customers, resellers, and distributors.
• Deliver first-line technical support to resellers and distributors on DCBBS and server-related issues.
• Drive customer satisfaction through proactive service and efficient repair/parts cycle management.
• Conduct tests and simulations to replicate and resolve customer issues.
• Travel to customer sites up to 40% to support deployments and provide training.
• Document customer cases with clear technical reports and metrics.

Skills

Troubleshooting

HVAC knowledge

Remote support

Project management

Communication

Education

Bachelor’s degree in Computer, Mechanical, or Electrical Engineering or related field

Tools

HVAC equipment

Job description

Job Summary

Supermicro is seeking a Technical Support Engineer, Thermal & HVAC to provide expert technical support for our DCBBS solutions and rack-scale systems. This role focuses on delivering high-quality onsite and remote troubleshooting, deployment assistance, and post‑sale engineering support to ensure customer success. The ideal candidate combines strong technical expertise with excellent communication skills to drive customer satisfaction and support our global service network.

Essential Duties and Responsibilities

• Provide onsite and remote troubleshooting, diagnosis, and resolution of complex technical issues related to Supermicro servers and DCBBS solutions in enterprise environments
• Support system deployments, including installation, configuration, and integration of DCBBS solutions at customer sites
• Manage post‑sale engineering inquiries, serving as a key technical resource for customers, resellers, and distributors
• Deliver 1st line technical support to resellers and distributors on DCBBS and server‑related issues
• Drive customer satisfaction through proactive service excellence, preventive maintenance, and efficient repair/parts cycle management
• Conduct tests and simulations at Supermicro facilities to replicate and resolve customer issues
• Travel to customer sites to support deployments, provide training, and resolve critical issues (up to 40% travel)
• Effectively manage and own customer cases, demonstrating self‑sufficiency in the field
• Defuse challenging customer situations with professionalism and strong problem‑solving skills
• Determine root causes by collaborating with customers and internal engineering teams, then implement or elevate solutions appropriately
• Produce clear technical reports, metrics, and case documentation
• Participate in multiple cross‑functional projects in a fast‑paced, dynamic environment
• Work flexible hours/shifts, including weekends and holidays when required to meet customer needs

Qualifications

• Bachelor’s degree in Computer, Mechanical, or Electrical Engineering or related field (or equivalent work experience) preferred
• At least 5+ years of experience in technical support or field service for HVAC/ liquid cooling solutions is preferred
• Strong hands‑on experience with HVAC/ liquid cooling solutions
• Demonstrated experience supporting thermal solutions or similar data center technologies is highly preferred
• Excellent troubleshooting skills with both onsite and remote support methodologies
• Strong project management, time management, and organizational skills
• Proven ability to manage deployments and post‑sale technical inquiries
• Ability to work effectively in a fast‑paced environment, prioritize tasks, and drive issues to resolution
• Full professional proficiency in verbal and written communication
• Willingness to travel up to 40% as needed

Salary Range

$110,000 - $135,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.