Technical Support Engineer, Tavily

Nebius; United States; Hybrid; USD 109,500 - 136,800; Full time

Benefits offered by this job

Health insurance – 100% company-paid medical, dental and vision coverage

401(k) plan – up to 4% company match

Parental leave – paid weeks for caregivers

Remote work reimbursement – up to $85/month

Disability & life insurance – company-paid coverage

Job summary

Nebius is looking for a Technical Support Engineer to deliver world-class support for modern AI platforms in the United States. Candidates should have 2+ years of experience in technical support and possess strong troubleshooting skills across APIs and cloud environments.

The role includes monitoring support tickets, collaborating with engineering teams, and contributing to continuous improvement. The compensation range is $109,500–$136,800, alongside a comprehensive benefits package including health insurance and a 401(k) plan.

Qualifications

• 2+ years in technical support in B2B SaaS or cloud environments.
• Experience supporting technical customers and escalating issues when needed.
• Strong troubleshooting skills across APIs, web applications, and cloud environments.

Responsibilities

• Monitor incoming support tickets and provide timely responses to inquiries.
• Collaborate with engineering and support teams to resolve issues.
• Track KPIs for support health and contribute to continuous improvement.

Skills

Technical support in B2B SaaS or cloud services

Troubleshooting APIs and web applications

Back-end skills (APIs, Python)

Strong communication skills

Experience with logging/monitoring tools

Tools

APIs

Python

LLM toolchains (LangChain, LlamaIndex)

No-code integrations (n8n)

Job description

About Nebius

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full‑stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in‑house AI/ML infrastructure.

Built by engineers, for engineers. From large‑scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

Role

Technical Support Engineer – deliver world‑class technical support for modern AI platforms. Monitor incoming tickets, field requests, help teams debug production LLM applications and agents, and ensure critical issues get resolved quickly.

Key responsibilities

• Monitor incoming support tickets and provide timely responses to technical support inquiries, diagnosing issues across customer setup, our products, and deployment.
• Escalate queries to Engineering and Customer Success when required.
• Field requests as part of our follow‑the‑sun support coverage.
• Collaborate with engineering, operations, documentation, and product teams to identify, triage and resolve bugs, and communicate customer needs.
• Use and help improve internal tooling, diagnostics, and runbooks for issue triage.
• Participate in post‑mortems for critical incidents and help document lessons learned.
• Track KPIs for support health (CSAT, bug recurrence) and contribute to continuous improvement.
• Help improve documentation and knowledge articles to enhance self‑service resources.

What we expect

• 2+ years in technical support in B2B SaaS or cloud services environments.
• Experience supporting technical customers and knowing when to escalating complex issues.
• Strong troubleshooting skills across APIs, web applications, and cloud environments.
• Back‑end skills and experience with APIs, Python, and LLM toolchains (e.g., LangChain, LlamaIndex, vector DBs) and no‑code integrations (n8n).
• General understanding of Retrieval‑Augmented Generation (RAG), prompt engineering, and agent architectures.
• Comfort working with logs and monitoring tools, and experience with third‑party integrations.
• Strong communication skills: write clear, helpful, and accurate responses with attention to detail.
• Flexibility with schedule to support off‑hours coverage and global customer base.
• High ownership mindset – care about customer success and committed to results.

Location

Work in Amsterdam, Tel Aviv, New York City, Austin, or remotely.

Compensation

Competitive salaries ranging from $109,500–$136,800 (United States).

Benefits & Perks

• Health insurance – 100% company‑paid medical, dental and vision coverage for employees and families.
• 401(k) plan – up to 4% company match with immediate vesting.
• Parental leave – 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
• Remote work reimbursement – up to $85/month for mobile and internet.
• Disability & life insurance – company‑paid short‑term, long‑term, and life insurance coverage.
• Competitive compensation.
• Career growth and learning opportunities.
• Flexibility and work‑life balance.
• Collaborative and innovative culture.
• Opportunity to work on impactful AI projects.
• International environment and talented teams.

Equal Opportunity Statement

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other character protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.