Technical Support Engineer, Sr. Engineer

Ansys, Inc.; Boulder (CO); On-site; USD 110,000 - 170,000; Full time

Job summary

Synopsys is seeking a technically adept engineer to provide support for Ansys AEDT, HFSS, and SIwave simulations, helping customers resolve complex issues in signal and power integrity. The role involves direct customer interaction, workflow optimization, and contributing to technical documentation.

You will work with field teams to inform product quality and usability, participate in field testing, and help accelerate adoption of simulation solutions across electronics and electromagnetics

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, Physics or related field.
• Hands-on experience with Ansys HFSS, SIwave, or comparable CAE/CAD/EDA tools.
• Knowledge of signal integrity, power integrity, crosstalk, impedance or eye-diagram analysis.
• Understanding of circuit-level and timing analysis for SI applications.
• Experience with package/PCB/connector design workflows.
• Familiarity with microwave and antenna fundamentals (S-parameters, wave propagation).
• US work authorization; citizenship preferred where required by contract.

Responsibilities

• Provide technical support to customers using Ansys AEDT, HFSS, HFSS 3D Layout, SIwave, Q3D, and AEDT Circuit for electronics and electromagnetics simulation.
• Troubleshoot moderately complex simulation issues involving signal integrity, power integrity, crosstalk, impedance, and eye-diagram analysis.
• Collaborate with customers and channel partners to match workflows with design objectives.
• Document product improvements, submit defect reports, verify fixes, and participate in field testing of new releases.
• Evaluate new software releases using real customer use cases to support release readiness.
• Contribute to internal knowledge bases and enablement content for the support team and customer base.
• Share feedback with product development and field teams to inform product quality and usability.

Skills

HFSS/SIwave knowledge

CAE/CAD/EDA tools

Signal integrity

Crosstalk analysis

Impedance analysis

PCB/Connector design

Microwave fundamentals

Education

Bachelor's in Electrical/Computer Engineering or Physics

Master's degree a plus

Tools

HFSS

SIwave

AEDT Circuit

CA/EDA tools

Job description

We AreSynopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.

This position may be based at any Synopsys/legacy Ansys U.S. office location. Candidates residing near or willing to work from a Synopsys office within the United States are encouraged to apply. Open to candidates who are willing to relocate.

What You'll Be Doing

• Provide technical support to customers using Ansys AEDT, HFSS, HFSS 3D Layout, SIwave, Q3D, and AEDT Circuit for electronics and electromagnetics simulation
• Troubleshoot moderately complex simulation issues involving signal integrity, power integrity, crosstalk, impedance, and eye-diagram analysis
• Work directly with customers and channel partners to understand their technical requirements and recommend workflows that align with their design objectives
• Document product improvement opportunities, submit defect reports to development teams, verify fixes, and participate in field testing of new software releases
• Evaluate new software releases using real customer use cases and industrial applications to support release readiness
• Contribute to internal knowledge bases, technical documentation, and enablement content that help the broader support team and customer base
• Share customer feedback, workflow insights, and technical needs with product development and field teams to inform product quality and usability improvements

The Impact You Will Have

• Help customers successfully adopt and extract value from Ansys simulation tools, reducing time to resolution and increasing product confidence
• Surface real-world customer workflows and pain points that directly inform product development priorities and roadmap decisions
• Improve product quality by identifying, documenting, and verifying fixes for defects and usability issues before they reach a broader customer base
• Strengthen customer relationships by delivering clear, practical guidance that solves their engineering challenges and builds trust in the toolset
• Contribute to a growing knowledge base and support processes that scale the effectiveness of the entire Customer Excellence organization
• Enable faster, more accurate simulations for electronics designs that power everything from consumer devices to aerospace systems
• Build a feedback loop between field experience and product engineering that makes the software better with every release cycle

What You'll Need

• Bachelor's degree in Electrical Engineering, Computer Engineering, Physics, or related field with coursework or focus in high-frequency electromagnetics; Master's degree is a plus
• Hands‑on experience with Ansys HFSS, SIwave, or comparable CAE, CAD, or EDA simulation tools or competitor equivalent
• Working knowledge in one or more of these areas: signal integrity, power integrity, crosstalk analysis, impedance simulations, or eye-diagram analysis
• Understanding of circuit-level and timing analysis for signal integrity applications, including relevant compliance standards and design considerations
• Experience with package, PCB, or connector design workflows and the engineering processes that support them
• Familiarity with microwave and antenna fundamentals including S-parameters, wave propagation, and scattering analysis
• U.S. work authorization required; U.S. citizenship preferred where required by customer, export control, or government contract requirements

Who You Are

• You can take a customer's vague description of a simulation problem, ask the right follow-up questions, and narrow it down to a reproducible issue or a workflow misunderstanding
• You stay organized across multiple open cases, follow through on commitments, and accelerate when you hit the edge of your knowledge without letting things fall through the cracks
• You write clearly whether you are documenting a defect, explaining a workaround to a customer, or summarizing feedback for a product manager
• You are comfortable working with guidance from senior engineers when needed, and you actively look for opportunities to build your technical depth and customer-facing skills
• You can travel domestically up to 10% of the time for customer visits, training, or team meetings when needed

The Team You'll Be Part Of

Your recruiter will share more about the team structure and mission during the interview process.

Rewards and Benefits

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non‑monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.

In addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request. The base salary range for this role is across the U.S.