Technical Support Engineer – New Stores

Yesway-; Fort Worth (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health Savings Account

401K with Company Match

Paid Vacation

Paid Holidays

Job summary

Yesway, Inc. in Fort Worth, TX, seeks a field IT/POS technician to stage, configure, and install Verifone POS and Commander systems across stores. You will install network hardware, back-office PCs, printers, and handheld scanners while supporting post-go-live issues.

This role requires up to 75% travel and collaboration with store teams. Ideal candidates have a HS/associate degree with 3–5 years of experience, Verifone/Commander experience, and familiarity with credit processing and store tech.

Qualifications

• HS diploma or associate degree with 3–5 years of experience.
• Experience coordinating and setting up new stores.
• Verifone VASC POS certification and ITIL Foundation beneficial.
• CompTIA A+ and HDI TSP certifications are a plus.
• Experience with POS tech, VeriFone/Commander, credit processing is a plus.
• Experience using hand/power tools and testing cabling continuity.

Responsibilities

• Stage, configure, and install Verifone POS and Commander systems.
• Install network switches, firewalls/gateways, UPS, and other hardware.
• Install back-office PCs, printers, and handheld scanners.
• Troubleshoot POS, network, and back-office issues post go-live.
• Assist with new store schedules and changes.
• Support hardware/software release projects and rollouts.
• Lead onsite store migrations, acquisitions, divestitures, and new builds.
• Follow the defined help desk processes and verify fixes.
• Analyze trends to prevent future problems and improve integrations.

Skills

POS installation

Hardware setup

Network troubleshooting

Customer service

Education

High school/associate degree

Tools

Verifone VASC POS

PDI/Enterprise 8

MS Office

Remote support tools

Job description

Description

Who we Are:

Yesway, Inc.(“Yesway” or the “Company") (Nasdaq: YSWY), is an award-winning convenience store operator established in 2015 and headquartered in Fort Worth, Texas. With 450 stores across nine states in the Midwest and Southwest, Yesway is renowned for its iconic foodservice offerings, diverse grocery selections, and private-label products, including Allsup’s deep-fried burrito. Through strategic acquisitions, new store developments, and a commitment to customer satisfaction, Yesway continues to solidify its position as one of the leading convenience retailers in the United States. For more information, visitwww.yesway.com .

Position Responsibilities:

• You may be asked to Stage, configure, and install Verifone POS and Commander, Configure POS peripherals (drawer, scanner, receipt printer and pin pads).
• Install network switches, firewalls\\gateways, UPS, and other network related hardware.
• Install back-office PCs, printers, and handheld scanners.
• Support and help troubleshoot POS, network, and back-office issues after go-live.
• Participate in and help organize the new store schedule and changes.
• Assist with projects related to hardware and software releases and rollouts.
• Lead onsite regional store migrations, acquisitions, divestitures, and new to industry store builds.
• Adhere to defined help desk request- and problem-solving process.
• Test fixes to ensure problem has been adequately resolved.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Help perform and evaluate new to industry integrations and build the processes and procedures for how integrations are to be performed.
• Perform and exercise work and tasks, in an organized and detail-oriented manner.
• Keep workspaces clean and organized.

Qualifications:

• High School or associate degree plus three-to-five years’ experience.
• Previous experience coordinating and setting up new stores.
• Verifone VASC POS certification, ITIL Foundation, CompTIA A+, HDI TSP certifications are a plus.
• Prior experience with POS (preferably VeriFone/Commander, credit processing, and other convenience store tech experience are a plus.
• Experience with hand and power tools.
• Experience using multi-meters and toners to test cabling continuity, connectivity, voltage presences and voltage at the outlet.
• Ability to read network documents and diagrams, user manuals, and attention to detail of the assigned scope of work.
• Proven knowledge of Windows operating systems, PCs, printers, networking hardware and protocols, and other hardware, such as hard drives, video cards, cabling, routers, and hubs.
• Experience with PDI/Enterprise 8 a plus.
• Experience using productivity software (MS Office and remote support tools).
• Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• High-level of personal accountability.
• Proven ability to manage time workload effectively and work well in a team environment.
• Strong verbal communication, interpersonal, and customer service skills.
• Good analytical and problem-solving abilities.
• Ability to travel up to 75%.

Preferred Skills and Competencies:

• Collaborate with others and work effectively in a team environment.
• Effective communication.
• Problem solving in a fast paced and changing environment.
• Medical
• Vision
• Company Paid Life Insurance
• Health Savings Account
• Flexible Savings Account
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program
• 401K with Company Match
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Voluntary Supplemental
• Life Insurance
• Disability
• Critical Illness
• Hospital Indemnity
• Pet Care Plan
• Legal Insurance

Yesway is proud to be an Equal Opportunity Employer. #LI-BM2 #LI-ONSITE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.