Technical Support Engineer (Inference) - US Weekends

Together AI; United States; Hybrid; USD 160,000 - 230,000; Full time

Benefits offered by this job

Equity

Remote work flexibility

Health insurance

Job summary

Together AI is seeking a Technical Support Engineer to be the first line of defense for customers building training, fine-tuning, and inference solutions. You will work within the Customer Experience organization, collaborating with product and sales to improve offerings while delivering rapid, expert technical support.

Join a fast-paced, AI-focused environment and become a product expert across our Gen AI solutions, contributing to roadmap insights and cross-functional incident management.

Qualifications

• 6+ years in a customer-facing technical role with AI service support.
• SRE/DevOps experience with Kubernetes in production.
• Strong background in AI/ML GPU tech and HPC environments.
• Production experience with Kubernetes, SLURM, IaC and storage networking.
• Familiarity with Vast and Weka storage systems.
• Proficient in Python/TypeScript/JavaScript with debugging tools.
• Observability tooling experience (Prometheus, Grafana) at scale.
• REST API debugging and HTTP fundamentals.
• Experience with LLM inference frameworks and LoRA fine‑tuning.
• Git-based workflows and infrastructure as code.

Responsibilities

• Engage directly with customers to resolve complex technical challenges involving GPU clusters and inference/fine-tuning services.
• Serve as customer-facing SRE to keep inference endpoints healthy on Kubernetes.
• Become a product expert across Gen AI solutions and escalate issues appropriately.
• Assist with hardware and platform migrations; validate health and traffic routing.
• Communicate incident updates clearly without exposing internal details.
• Contribute infra-as-code changes for deployment, capacity scaling, and cluster configuration.
• Flag engine-level bugs with logs and reproduction steps.
• Collaborate with Engineering, Research, and Product to ensure customer satisfaction.
• Identify patterns in support cases to inform roadmap and future models.
• Maintain documentation of configurations, procedures, and FAQs.
• Provide coverage during holidays, nights and weekends as required.

Skills

Kubernetes

Python

TypeScript/JavaScript

REST APIs

Prometheus/Grafana

GPU/HPC

IaC/Git workflows

Cloud platforms (AWS/GCP/Azure)

Tools

Ansible

SLURM

NFS storage

curl/Postman

Job description

About The Role

As a Technical Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.

About The Role

As a Technical Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.

Required Hours

• This is a fulltime position working US daytime hours. The role will work both weekend days (Saturday and Sunday) as well as two additional weekdays.
• This is a 4-day shift, 10 hours per day, with 2 additional hours of on-call coverage on Saturdays and Sundays.
• The role would start as a Monday to Friday role for the first few months to allow for ramping up and learning from teammates. After being considered fully ramped, the role would transition to the 4-day weekend shift.

Responsibilities

• Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine tuning services; ensure swift and effective solutions every time.
• Act as a customer facing SRE to ensure our customer’s Inference endpoints (running on Kubernetes) remain healthy, stable, and performant
• Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams.
• Assist with hardware and platform migrations by validating system health and traffic routing. Monitor dashboards to detect anomalies and elevate with data-backed analysis
• Manage customer‑facing communications during incidents and degradations; translate deep technical findings (latency regressions, provider issues, network reachability drops) into clear, evidence‑backed updates without exposing platform internals
• Contribute infrastructure changes for model deployment, capacity rebalancing, and cluster configuration. You will execute infrastructure changes via pull requests (infra-as-code) for tasks such as endpoint configuration, model bringup/bringdown, and capacity scaling
• Flag engine-level bugs with logs and reproduction steps for engineering
• Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction.
• Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
• Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers.
• Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers.

Requirements

• 6+ years of experience in a customer-facing technical role, SRE, DevOps, or infrastructure engineering, with at least 1 year in a support role for an AI service
• Experience as an SRE or DevOps engineer working with Kubernetes
• Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments.
• Advanced, production-level experience with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, and container infrastructure
• Familiarity with operating storage systems in HPC environments such as Vast and Weka
• Proven ability to diagnose complex network-layer issues and read traces
• Strong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging experience using curl and Postman-like tools
• Demonstrated expertise with observability tooling (e.g., Prometheus, Grafana) at scale
• Deep familiarity with REST API debugging and HTTP semantics
• Experience with LLM inference frameworks and LoRA fine‑tuning and common training failure modes
• Experience with Infrastructure as Code and Git-based workflows
• Background in GPU cluster management
• Cloud platform experience (AWS, GCP, and/or Azure)
• Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters.
• Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
• Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success.
• Strong sense of ownership and willingness to learn new skills to ensure both team and customer success.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization.

About Together AI

Together AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine‑tuning and reinforcement learning for creating frontier-level specialized models, and pre‑training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month.

Compensation

We offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work. The US base salary range for this full-time position is: $160K - $230K + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.

Equal Opportunity

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. Please see our Privacy Policy at https://www.together.ai/privacy