Technical Support Engineer III- Symitar Client Services Engineering (HTML/JavaScript)

Jack Henry & Associates, Inc.; Allen (TX); Remote; USD 67,000 - 80,000; Full time

Job summary

Jack Henry & Associates, Inc. is seeking a Technical Support Engineer to troubleshoot and program template-based and custom credit union code. You will maintain and update existing code, write new code for enhancements, and provide support to credit union clients and internal teams.

Remote role within ~70 miles of listed office locations, offering $66,500–$80,000 depending on location and experience. The ideal candidate is organized, self-motivated, able to manage multiple priorities, and

Qualifications

• 2+ years hands-on programming experience.
• Experience building and supporting HTML/JavaScript web tech.
• Experience providing client-facing technical support for web technologies (HTML, JS, web services, APIs).
• Strong written and verbal communication skills with clients and stakeholders.
• Excellent analytical, troubleshooting and problem-solving abilities.

Responsibilities

• Provide technical support to customers by analyzing reported issues and determining the best path to resolution.
• Work directly with customers and users on highly technical products, including systems-level software.
• Collaborate with internal teams to resolve client issues effectively.
• Report design concerns, reliability issues, and software bugs to engineering with supporting files and test environments when needed.
• Stay current on company products through training, documentation, and online learning.
• Complete Customer Work Requests (CWRs), including installations, customizations, upgrades, and training.
• Train current team members and new associates as needed.

Skills

HTML

JavaScript

Client-facing communications

Troubleshooting

Analytical thinking

Education

Bachelor’s degree in Computer Science or related field

Tools

Symitar PowerOn

PowerFrame Docs

PL/I

Job description

At Jack Henry, we’re more than a technology company; we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people-inspired innovation, empowering financial institutions to deliver seamless, secure, and human-centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, then we’d love to meet you.

The Symitar Client Services Engineering team is seeking a Technical Support Engineer to join our team. In this role, you will work directly with clients to troubleshoot and program both template-based and custom credit union code. You will maintain and update existing code, write new code for enhancements and fixes, and provide support to credit union clients and internal teams. The ideal candidate is organized, self-motivated, able to manage multiple priorities, and comfortable working in a fast-paced environment where flexibility and adaptability are essential.

This is a remote position; however, candidates must live within approximately a 70-mile radius of one of the following office locations: Allen, TX; Cedar Falls, IA; Louisville, KY; Birmingham, AL; Charlotte, NC; Springfield, MO; Monett, MO; or Lenexa, KS.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

The salary range for this position is $66,500–$80,000 and will be determined based on location and level of experience.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you’ll be responsible for:

• Provide technical support to customers by analyzing reported issues and determining the best path to resolution.
• Work directly with customers and users on highly technical products, including systems-level software used by technical audiences.
• Collaborate with internal teams to resolve client issues effectively.
• Report design concerns, reliability issues, and software bugs to engineering. Create defect records with supporting files and examples to help development teams build code fixes, including preparing test environments when needed.
• Stay current on company products through training, documentation, online learning, and observation of experienced support team members.
• Complete Customer Work Requests (CWRs), which may include installations, customizations, upgrades, and training.
• Train current team members and new associates as needed.
• Perform other duties as assigned.

What you’ll need to have:

• At least 2 years of hands‑on programming experience.
• Experience building and supporting solutions with HTML and JavaScript.
• Experience providing client‑facing technical support for web technologies, including HTML, JavaScript, web services, APIs, and network connectivity.
• Strong written and verbal communication skills, with the ability to engage effectively with clients and stakeholders.
• Excellent analytical, troubleshooting, and problem‑solving skills.

What would be nice for you to have:

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related discipline.
• Experience creating solutions with Symitar PowerOn, PowerFrame Docs, and/or PL/I.
• Ability to interpret and work across multiple programming languages.
• Experience developing and supporting solutions within the Symitar Integrated Solutions framework.
• Experience working in Google Cloud Platform (GCP).
• Strong interpersonal and communication skills, with the ability to collaborate effectively, balance competing priorities, and meet deadlines in a fast‑paced environment.
• Solid understanding of banking and credit union operations and technology.
• Experience with Chromium-based development and service‑oriented architecture.
• Ability to gather, analyze, and document system and functional requirements, with working knowledge of Software Development Life Cycle (SDLC) methodologies, including Agile and Waterfall.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It’s more than a tagline; it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration, empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values; they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business – and our society – stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

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