Technical Support Engineer I

EasyPost; United States; On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Equity

Monthly work from home stipend

Flexible schedule

Paid time off

Growth opportunities

Impactful work

Job summary

EasyPost seeks a Technical Support Engineer to provide top-tier support for the GlobalShip enterprise shipping solution. You will work with a team to configure client setups, troubleshoot issues, and ensure timely resolution.

You will handle software updates, collaborate across internal teams, and maintain strong communication with clients. A degree or equivalent experience is required, with hands-on coding skills in C# / JavaScript and SQL familiarity.

Qualifications

• Bachelor’s degree in computer science, information systems, or related field, or 2+ years of related experience.
• Has coding experience or ability in C#, Angular, VBScript, JavaScript, HTML.
• Basic understanding of SQL queries.
• Basic Windows server administration.
• Strong organizational and multi-tasking abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Support EasyPost’s GlobalShip enterprise multi-carrier solution with a team of specialists.
• Assist with client configurations, daily shipping tasks, and troubleshooting.
• Follow up with clients to ensure problems are resolved.
• Make minor software and database adjustments under guidance.
• Test and deploy software updates.
• Identify issues requiring immediate action and escalate when needed.
• Establish trust with customer contacts to ensure confidence in resolutions.

Skills

C#

Angular

VBScript

JavaScript

HTML

SQL

Windows administration

Communication skills

Education

Bachelor’s Degree in computer science / information technology

Coding certification or 2+ years related experience

Job description

Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses—from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us and help build the shipping infrastructure of the future. We’re builders, problem-solvers, and “there has to be a better way” people. We like elegant architecture, fast decisions, and shipping (pun intended) improvements that power millions of deliveries every day. We stay scrappy, we move fast, and we don’t wait for permission to innovate in an industry that desperately needs it. If you want to work on systems that actually move the world—literally—you’re in the right place.

EasyPost does not consider candidates who misrepresent their identity, experience, employment history, or technical qualifications. Applications containing false information, stolen professional profiles, or unverifiable credentials will be removed from consideration. We conduct early-stage verification of resumes, LinkedIn profiles, GitHub accounts, and other relevant professional information as part of our hiring process.

Position Summary:

The Technical Support Engineer’s primary responsibility is to provide top notch support for EasyPost’s GlobalShip enterprise multi-carrier shipping solution. TheGlobalShip product is a high-performance, server-based solution that provides centralized shipping management to decrease handling, improve product flow-through, and streamline order tracking. The pre-set automated shipping rules will reduce errors through the fulfillment process and decrease shipping costs.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Work with a team of Support Techs and Integration Engineers to support current software.
• Assist with client configurations, daily shipping tasks and troubleshooting technical issues.
• Following up with clients to ensure problems are solved.
• Minor software and database adjustments with guidance of team leadership.
• Testing and deploying software updates.
• Recognize and upscale problems that require immediate action.
• Establishing trust and rapport with customer contacts to ensure confidence in resolving the issue at hand.

Minimum Education & Experience Qualifications:

• Bachelor’s Degree in computer science, information systems, information technology, coding certification through a coding bootcamp, or 2+ years of related experience.
• Coding experience or ability to pick up (C#, Angular, VBScript, JavaScript, HTML)
• Basic understanding of SQL database queries
• Basic Windows computer and server administration
• Strong organizational skills
• Ability to handle communication with multiple internal teams
• Willingness to adapt to an evolving work environment
• Ability to manage multiple support issues at one time
• Sense of urgency to drive customer progress
• Excellent communication skills
• Fearless when encountering new languages and frameworks.
• Ability to juggle and prioritize competing demands on your time.
• Excellent written and verbal communication skills.

Core Competencies Required:

• Knowledge & Application: Learn to use professional concepts. Applies knowledge and basic problem solving techniques to define and resolve problems. Determines a course of action based on guidelines.
• Complexity & Problem Solving:Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Work is reviewed periodically based on a set of defined procedures or precedence. Normally receives general instruction on work and new assignments.
• Collaboration & Interaction:Develops stable working relationships internally. Exchanges standard/basic information with colleagues and immediate supervisor, project leaders and other professionals in the team/group.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

Physical Requirements:

• Minimal to light physical effort is required in performing duties.
• Prolonged stationary periods at a desk and working on a computer.
• Extensive use of computers, keyboards, and communication-based technology to exchange information.
• Occasional walking and lifting may be required and must be able to lift 15 pounds at any given time.
• Travel Required: 10%

Work Environment:

• Core Values: Build and sell products we believe in, accountability and authenticity in all we do, customers guide the way, and persistence and humility.
• Remote, home office or office location with potential hybrid schedule.
• Team-based culture.
• Fast-paced environment.

$53,512 - $67,132 a year

What We Offer:

• Comprehensive medical, dental, vision, and life insurance
• Competitive compensation package and equity
• Monthly work from home stipend of $50
• Flexible work schedule and paid time off
• Collaborative culture with a supportive team
• A great place to work with unlimited growth opportunitiesThe opportunity to make massive contributions at a hyper-growth company
• Make an impact on a product helping ship millions of packages per day

Data Privacy Notice for Job Applicants:

For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy

“EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.”

To be considered for this position, you must be authorized and based in the United States.

If you have any questions or concerns you can reach out to me directly on LinkedIn @KristinaPerna :).

Any communication to applicants relating to the EasyPost hiring process will only come from email addresses with the domains [e-mail] and [e-mail]. If in the course of the application or hiring process with EasyPost you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact [e-mail]