Technical Support Engineer - Electrical Systems

RFA Engineering; Illinois; On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability

PTO

Holidays

401k Plan

Education Assistance

EAP

Job summary

RFA Engineering is seeking a Technical Support Engineer - Electrical Systems to join our on-site team in Chillicothe, IL. The role supports complex telematics and electronic systems, working with dealers, customers, and cross-functional engineering groups to diagnose root causes and implement effective resolutions.

You will interpret schematics, analyze logs, and communicate findings clearly to technical and non-technical audiences.

Qualifications

• Bachelor's degree in a related technical field.
• 1–2 years in engineering or technical support.
• Ability to interpret schematics.
• Familiarity with J1939, Ethernet, Modbus.
• Willingness to travel up to 25%.

Responsibilities

• Investigate and resolve escalated technical support cases.
• Provide advanced troubleshooting for escalated issues.
• Collaborate with dealers, customers, and engineers to gather info.
• Diagnose problems in electrical systems and embedded controllers.
• Interpret schematics, data sheets, and system docs.
• Analyze system data to identify root causes.
• Troubleshoot network issues (J1939, Ethernet, Modbus).
• Reproduce issues using telematics test equipment.
• Escalate highly complex issues to senior teams.
• Document findings and actions clearly.
• Communicate technical info to technical and non-technical stakeholders.
• Support continuous improvement in telematics connectivity and product quality.

Skills

Analytical thinking

Problem solving

Technical communication

Interpersonal skills

Customer service

Willing to travel

On-site collaboration

Education

Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, Software Engineering

Tools

J1939

Ethernet

Modbus

CAN networks

Diagnostic tools

Embedded systems

Test equipment

Job description

Technical Support Engineer - Electrical Systems

Showing 1 location

Chillicothe, IL 61523, USA

• On-site
• Electrical Engineering
• Full-Time

Description

RFA Engineering ( www.rfamec.com ) is an engineering service provider dedicated to delivering our clients with timely engineering support and expertise. We are seeking an entry-level to experienced candidate to become an integral part of our engineering team. The selected candidate will work with an experienced engineering staff using state-of-the-art engineering tools & processes. This position will operate onsite at our customer's world-class engineering and manufacturing facility.

This is a full-time position with a full benefit package listed below that includesopportunitiesfor professional growth, direct hire by our customers, and additional opportunities within our own organization.

Technical Support Engineer - Electrical Systems

This position will serve as an escalation point for complex technical issues involving connected equipment, electronic systems, communication networks, and telematics hardware. The engineer will collaborate with product support, service engineering, dealers, customers, and cross-functional engineering teams to investigate problems, identify root causes, and coordinate effective resolutions.

Job Responsibilities

• Investigate and resolve escalated technical support cases involving telematics connectivity and electronic systems.
• Provide advanced troubleshooting support for issues escalated by customer support teams.
• Collaborate with dealers, customers, engineers, and product support personnel to gather information and drive issues toward resolution.
• Diagnose problems involving electrical systems, communication networks, embedded controllers, and connected equipment.
• Interpret electrical schematics, component data sheets, wiring information, and system documentation.
• Analyze system data, diagnostic information, logs, and other technical resources to identify potential root causes.
• Troubleshoot communication issues involving J1939, Ethernet, Modbus, and related network protocols.
• Reproduce reported issues using available telematics test equipment and engineering tools.
• Escalate critical or highly complex issues to the appropriate service engineering or product engineering teams.
• Clearly document troubleshooting activities, technical findings, corrective actions, and recommended next steps.
• Communicate technical information effectively to both technical and non-technical stakeholders.
• Support continuous improvement efforts involving telematics connectivity, product quality, and customer support processes.

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, Software Engineering, or a related technical field.
• One to two years of relevant engineering, technical support, product support, or troubleshooting experience.
• Relevant internship or co-op experience will be considered.
• Foundational understanding of structured troubleshooting and root-cause analysis.
• Electrical or electronics background with the ability to interpret schematics.
• Understanding of J1939, Ethernet, Modbus, or similar communication protocols.
• General knowledge of embedded electronic systems, computer hardware, and software.
• Strong technical communication and documentation skills.
• Strong analytical, problem-solving, customer-service, and interpersonal skills.
• Ability to work effectively with dealers, customers, and cross-functional engineering teams.
• Ability to work onsite in Mossville, Illinois.
• Ability to travel within the United States up to 25%.

Desired Attributes

• Experience troubleshooting telematics, connectivity, IoT, or remote-monitoring systems.
• Experience supporting mobile equipment, industrial machinery, vehicles, or off-highway equipment.
• Familiarity with CAN-based communication networks and diagnostic tools.
• Experience investigating technical cases or supporting escalated customer issues.
• Ability to use multiple technical data sources and AI-assisted tools during troubleshooting.
• Familiarity with embedded software development concepts or programming languages such as C or C++.
• Comfortable working with test equipment, electronic controllers, wiring, and connected hardware.
• Ability to independently manage technical cases while collaborating with engineering subject-matter experts.

Visa sponsorship is NOT available for this position.

Pay Range: $65,000-$80,000 - Commensurate with experience

About RFA Engineering

RFA Engineering has provided product development and engineering services to industry leading customers since 1943. Our primary focus is the development of off highway equipment including agricultural, construction, mining, recreational, industrial, and special machines. Our work includes concept development, product design, documentation, problem-solving, simulation, optimization, and testing of components, systems and complete machines. Our engineering staff is located at our Engineering Center in Minneapolis, branch office in Dubuque, IA, and at numerous customer sites throughout the U.S.

Competitive Benefits

• Health and Dental Insurance
• TelaDoc Healthiest You
• Supplemental Vision Insurance
• Company Paid Life Insurance
• Company Paid Long-Term Disability
• Short-term Disability
• Retirement Savings Account (Traditional 401k & Roth 401k)
• Flexible Spending Plan Dependent Care
• HSA for Medical Expenses
• Bonus Plan (Exempt Employees Only)
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Programs (EAP)
• Education Assistance

Equal Opportunity and Veteran Friendly

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.