Technical Support Engineer- Building Automation Systems

Carrier; Adell (WI); On-site; USD 96,000 - 192,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Vacation and leave

Disability insurance

Life insurance

Tuition assistance

Job summary

Carrier Global Corporation in Wisconsin seeks a BAS Technical Support Specialist to troubleshoot complex building automation systems, document best practices, and assist local branches with technical solutions.

You will work with headquarters to plan enhancements, support integration with sister companies, and help Field Engineers through training and troubleshooting.

Qualifications

• Bachelors Degree with 5+ years experience in BAS technical support
• or a High School Diploma/GED with 10+ years experience in BAS technical support
• Proficiency with BAS networking and cybersecurity best practices
• Experience with BACnet/IP, BACnet/MSTP, Modbus TCP/RTU, LonWorks, N2

Responsibilities

• Provide technical support for ALFO Branch Offices as needed
• Participate in large project reviews and pre-bid reviews
• Identify technical risks and assist in mitigation planning
• Support field engineers in commissioning complex projects
• Develop or assist in sustainable BAS offerings
• Create and update training content for Field Engineers
• Assist in interviewing and mentoring Field Engineers

Skills

Networking knowledge

BAS supervision

Communication skills

Problem solving

Time management

Remote connectivity

Education

Bachelor's degree in BAS/Engineering

High School Diploma with 10+ years BAS experience

Tools

DLcapture

Wireshark

Oscilloscope

Modscan

MS Projects

SQL databases

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (opens in new window) or follow on Carrier social media at @Carrier.

Principal Responsibilities

Provide technicalexpertiseto troubleshoot complex problems and enable local branches to deliver excellence to their customers. Work with headquarters personnel to generate and document best practices related to networking and the deployment of technical solutions. Develop and aid in the development of sustainable solutions to address customer needs. Interact proactively with internal and external customers to understand their needs and recommend and plan for enhancements to their systems and processes.

Essential Functions

• Provide technical support for theALFOBranch Offices on an as needed basis.
• Participate in large project reviews and pre-bid reviews on an as needed basis for review ofrequiredcapabilities,timeestimates,design requirements,etc.
• Identifyall technical risks andassistlocal site team members in risk mitigation planning.
• Assistin projectcommissioningplanningfor complex projects to support local project teams as required.
• Provide integrationandMaster System Integrator (MSI)specificsupport for the ALC Branch Offices, inclusive of any new offerings for integration with our sister companies’ offerings.
• Develop orassistinthedevelopmentofsustainableofferingsthatcomplementWebCTRLbuilding automation systemsandprovide value tocustomers.
• Participate in the creationand updatingof the trainingcontent forField Engineers.
• AssistfacilitatingField Engineerboot camps for in the field training of newField Engineers
• Create andmaintainstandard work instructionsin accordance withthe Operations Manual guidance.
• Provide local trainingand guidancethatis aligned withALFOstandard workand bestpractices.
• Assistin the interview process for the hiring ofField Engineer SupervisorsandField Engineersas requested.
• Assistlocal management in mentoringField Engineer SupervisorsandField Engineers.

Knowledge, Skills & Abilities

• Abilityto organize and planownwork schedule.
• Abilityto work without close supervision.
• Maintainsprofessionalismincommunication and appearance.
• Abilityto multitask–able to work on multiple tasks/ projects at one time
• Excellent time management skills
• ProficiencywithMicrosoft Office Suite: Word, Excel, Outlook, Access, MS Projects,etc.
• Strong problem solving, planning,andfield supervisionskills.
• Expertlevel knowledge of building automation and construction projects.
• Exceptional written and verbal communication skills.
• Knowledge of safety laws.
• Willingness to pursueadditionaljob-relatededucation and/orcertifications.
• Technical in-depth understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/Arcnet, ModbusTCP, Modbus RTU,Lonworks, and N2)
• In depthunderstanding of BASintegration techniquesandBACnetnetworkfundamentals (including BBMDs and foreign device registration).
• Network troubleshooting techniques and the use of network monitoring tools:

• DLcapture
• Wireshark
• Oscilloscope
• Modscanor Equivalent

• Ability to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDsin accordance withcybersecurity best practices.
• Exceptionalability to communicatenetworkandserver needs toclientIT departments.
• Working knowledge of the OSI Model.
• Awareness of cybersecurity bestpractices andability to adviseand generate guidance.
• Knowledge of BAS servers.
• HierarchalWebCTRLservers.
• Database servers for connectionofWebCTRL(includingMS SQL,PostgreSQL,MySQL,andOracle).
• Pros and cons ofvirtualversusphysicalserversand the support requirements ofboth.
• Strong workingknowledge of remote connection methodsand bestpractices.

Qualifications

• Bachelors Degree with 5+ years experience in BAS technical support OR a High School Diploma/GED with 10+ years experience in BAS technical support

Travel Requirements

• 25%-50%travel

Preferred Qualifications

• Quality systems knowledge
• LEED Accredited Professional
• MA/MS with 4-7+years experience

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Thisposition is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail] (opens in new window). We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 15 September 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice (opens in new window).

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.