Technical Support Engineer 3

Onto Innovation; Arizona; On-site; USD 80,000 - 100,000; Full time

Job summary

A leading semiconductor company is looking for a Technical Support Engineer 3. The role requires providing expert hardware support, developing plans of action, and driving product improvement. The ideal candidate will have over 5 years of field support experience, strong troubleshooting skills, and effective communication abilities. This position offers competitive salary and comprehensive benefits, including health, PTO, and a 401K plan.

Benefits

Health/dental/vision insurance

PTO

401K plan with employer match

Employee Stock Purchase Program (ESPP)

Health & wellness initiatives

Qualifications

• Minimum 5 years of experience in Field Support Service.
• Ability to travel both domestically and internationally and have a current Visa.
• 50% travel required.

Responsibilities

• Provide expert level hardware support on Onto Innovation tools.
• Develop and communicate plans of action and results to customers.
• Drive improvement in product support structure and documentation.

Skills

Proficient in Microsoft Office products

Strong troubleshooting background

Outstanding verbal and written communication skills

Education

BS in an electronics discipline or equivalent military experience

Job description

Join to apply for the Technical Support Engineer 3 role at Onto Innovation

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.

Position Summary

The Technical Product Support Engineer is a key member of an expert team focused on delivering solid technical support responses to internal and external customers. The successful candidate will have a deep understanding of the Semiconductor family of products, tools, and platforms. They will clearly articulate support decisions, findings, and field service plans of action. The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation success.

Roles And Responsibilities

• Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites
• Develop and effectively communicate with internal and external customers on plans of action and results
• Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers
• Provide on the job training to Field Service Engineers
• Provide Field Service input to New Product Development through design reviews and testing
• Provide support of documentation development and qualification criteria during New Product Introduction
• Provide occasional support of field service activities in a field service engineer capacity
• Must be able to remain in a stationary position for lengthy periods of time
• Constantly positions self to access serviceable areas in a cleanroom environment
• Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment

Qualifications

• Proficient in Microsoft Office products
• Familiar with PC's and have a strong troubleshooting background
• Ability to travel both domestically and internationally and have a current Visa or entry permission
• 50% travel required
• Minimum 5 years of experience in Field Support Service
• BS in an electronics discipline or equivalent military experience in a technical field
• Outstanding verbal and written communication skills necessary

Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.

Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Semiconductor Manufacturing