Technical Support Engineer

Eaton Corporation; Royal Pines (NC); Remote; USD 69,000 - 101,000; Full time

Job summary

Eaton Corporation's ES AMER NAS division is seeking a Technical Support Engineer. This role is remote within the United States and involves delivering pre-sale and post-sale technical support for digital products and wiring devices.

You will assist customers with product selection, troubleshoot issues, and provide application guidance while managing phone, chat, and email inquiries. Qualifications include an associate degree or higher, customer service experience, and residential wiring

Qualifications

• Associate’s degree or higher from an accredited institution.
• Minimum of 1 year of customer service experience.
• Minimum of 1 year of residential wiring and electricity experience.
• Bachelor’s degree in Electrical Engineering from an accredited institution.
• 2 years’ experience in technical support, software, or IT.

Responsibilities

• Provide pre-sale and post-sale technical support for Eaton’s digital products and wiring devices.
• Assist customers with product selection, troubleshooting, and application assistance.
• Manage daily phone, chat, and email activity.
• Develop, modify and troubleshoot digital products.
• Support configuration requests, GUI navigation, password issues, alarm management, and basic functionality of products.
• Understand and identify issues to find the right support resources internally and externally to Eaton.
• Participate on teams to enhance team performance and drive process improvement.

Skills

Technical support

Residential wiring

Customer service

Communication

Problem solving

Documentation

Team collaboration

Education

Associate degree or higher

Bachelor’s degree in Electrical Engineering

Tools

Knowledgebase writing

Job description

Eaton’s ES AMER NAS division is currently seeking a Technical Support Engineer. This position is remote within the United States.

The expected annual salary range for this role is $69000 – $101000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

PRIMARY FUNCTION DESCRIPTION:

The primary function of the Technical Support Engineer is to provide pre-sale and post-sale technical support for Digital Products and Wiring Devices. The position includes assisting customers with product selection, troubleshooting, and application assistance.

ESSENTIAL FUNCTIONS & DIMENSIONS:

• Provide technical assistance for Eaton’s digital products
• Develop, modify and troubleshoot digital products.
• Support configuration requests, GUI navigation, password issues, alarm management, and basic functionality of products.
• Understand and identify issues associated with software and products to find the right support resources internally and externally to Eaton.
• Manage daily phone, chat, and email activity.
• Effectively communicate product value proposition and product line strategies.
• Make recommendations for product enhancements.
• Participate in the development and maintenance of product support resources.
• Participate on teams to enhance team performance and drive process improvement.

Qualifications:

Basic Qualifications:

• Associate’s degree or higher from an accredited institution
• Minimum of 1 year of customer service experience
• Minimum of 1 year of residential wiring and electricity experience

Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

• Bachelor’s degree in Electrical Engineering from an accredited institution
• 2 years’ experience in technical support, software, or IT

Skills:

POSITION CRITERIA:

• Ability to clearly document key learnings into Knowledgebase articles and references for internal and external consumption
• Skills pertaining to hardware troubleshooting i.e. basic understanding of electricity and residential wiring
• Troubleshooting skills for web browsers and mobile apps
• Know how to use development tools to determine server issues or client issues
• Communication skills
• Self-management skills
• Customer service skills
• Able to work well with people across multiple functions
• Organized, detail oriented and ability to manage multiple priorities
• Exceptional listening skills and self-motivation are essential
• Strong analytical and problem-solving skills
• Ability to make timely decisions when several alternatives are available

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

The application window for this position is anticipated to close on 8/21/2026.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.youreatonbenefits.com/candidates) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.