Technical Support Engineer

Booz Allen Hamilton; Fayetteville (NC); On-site; USD 69,000 - 158,000; Full time

Job summary

Booz Allen Hamilton in Fayetteville, NC is seeking a Technical Support Engineer to maintain and operate networked simulation systems used for training DoD personnel. You will perform daily checks, support live, virtual, and constructive environments, and install and configure new simulators and associated networks.

You will work on an Agile Scrum team, troubleshoot across Windows and Linux, coordinate with DoD customers, create technical documentation, and travel up to 20%.

Qualifications

• Experience working on complex networked distributed systems.
• Experience with Microsoft Windows and Linux operating systems.
• Experience supporting and collaborating with DoD operational personnel.
• Ability to troubleshoot and resolve issues with basic network and operating systems.
• Ability to create technical documentation.
• Ability to travel up to 20% of the time.
• TS/SCI clearance.
• HS diploma or GED.
• Security+ Certification.

Responsibilities

• Perform day-to-day checks for local air and ground simulation systems and outstations.
• Support training in live, virtual, and constructive environments.
• Develop configuration management processes to keep geographically separated systems updated.
• Operate the virtual environment to facilitate large-scale training exercises.
• Identify and track deficiencies to improve system functionality.
• Build and install new simulators and networks.

Skills

Networked distributed systems

Troubleshooting

Technical documentation

Travel readiness

Security clearance

Education

High School Diploma or GED

Tools

Windows

Linux

ACAS

STIGS

IG/CGF programs (MACE, VRSG)

Firewalls

Programming or scripting languages

Job description

Join a culture of empowerment and connectivity.

Develop your craft

Learn the skills you need to accelerate your career.

Discover benefits that your life and work.

Innovate with intention

Build mission-ready tech that protects the nation.

The Opportunity

As the client's personnel, you’ll maintain and execute a network of simulators and modeling capabilities focused on providing rehearsal and exercise capabilities for various units. The client's engineering team is responsible for managing the network, maintaining an Authority to Operate ( ATO ) , improving system design and architecture, Tier 1-3 troubleshooting during operations, hardware installs, lifecycle management, sof tware releases and deployment, new features, and innovation.

As a Technical Support Engineer, you will perform work that involves aiding and providing training to our nation’s most elite warfighters. You will be a member of a technically versatile team of engineers, techni cia ns, and operational experts who are responsible for providing robust operational training to military personnel. You’ll perform day-to-day operational checks for local air and ground simulation systems, as well as multiple outstation systems, and perform preventative maintenance tasks on simulators and asso cia ted simulator systems. You’ll support training in a live, virtual, and constructive environment, and develop configuration management processes to ensure geographically separated systems are continuously updated to maintain compliance with current training requirements. You’ll operate the virtual environment to facilitate large-scale training exercises, identify and track deficiencies to improve system functionality, and build and install new simulators and networks.

You will operate on an Agile Scrum team and be expected to have daily communication. This job requires personnel who are effective troubleshooters and flexible with their day-to-day tasks. There are a lot of growth opportunities within the program and areas for innovation on simulation systems.

Join us. The world can’t wait.

You Have

Experience working on complex networked distributed systems

Experience with Micro sof t Windows and Linux Operating systems

Experience supporting and collaborating with DoD operational personnel

Ability to troubleshoot and resolve issues with basic network and operating systems

Ability to create technical documentation

Ability to travel up to 20% of the time

TS/SCI clearance

HS diploma or GED

Security+ Certification

Nice If You Have

Experience supporting distributed mission operations training

Experience with programming or scripting languages

Experience with firewalls

Experience with ACAS

Experience implementing STIGS

Knowledge of Image Generator ( IG ) and Constructive Force Generator ( CGF ) programs such as MACE and VRSG

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.