Technical Support Engineer

Edwards Vacuum; Dallas (TX); Hybrid; USD 108,000 - 120,000; Full time

Benefits offered by this job

Health and wellness programs

401k with matching

Paid family leave

Paternity/maternity leave

Global training and career progression

Job summary

Edwards Vacuum is seeking a Technical Support Engineer to deliver high-level field service support, including installation, commissioning, and troubleshooting of Edwards products. The role emphasizes safety, quality, and customer satisfaction while working in a hybrid environment across Dallas/Austin locations.

The candidate should have a engineering degree, 10+ years in technical support with leadership experience, and strong skills in troubleshooting, communication, and MS Office tools.

Qualifications

• Bachelor's degree in engineering or related technical discipline or global equivalent.
• 10+ years in technical support with 2 years in a leadership role is preferred.
• Minimum 5 years field experience with strong customer-facing bias.
• Formal qualification in mechanical/electromechanical/electronics discipline.

Responsibilities

• Provide field service support across installation, commissioning and troubleshooting.
• Guide end users on equipment maintenance schedules and practices.
• Assist Edwards service and customer technicians with troubleshooting.
• Support installation and commissioning of all products.
• Review installation/commissioning docs for all products.
• Maintain customer relationships and identify future sales opportunities.

Skills

Communication skills

Troubleshooting

Workload prioritization

MS Excel

MS Word

PowerPoint

Mechanical/electromechanical knowledge

Education

Bachelor's degree in engineering or related technical discipline

Formal qualification in mechanical/electromechanical/electronics

Tools

MS Excel

Word

PowerPoint

Job description

Technical Support Engineer

The Technical Support Engineer is responsible for providing the highest levels of field service support which will directly drive the development and growth of Edwards sales and service business. Areas of support typically cover installation, commissioning, and troubleshooting of all Edwards products, with key areas of focus being Safety, Quality and Customer satisfaction.

Main Responsibilities

• Manages relevant internal and customer training programs.
• Provides guidance to end users about equipment maintenance practices and schedules.
• Assists Edwards service and customer technicians with trouble shooting.
• Supports installation and commissioning of all products.
• Reviews installation and commissioning documents for all products.
• Provides sites with ’first line’ support for down equipment part numbers and specification requests.
• Develops and cascdes accurate new procedures.
• Develops and maintains good customer relationships.
• Provides technical and sales support to customers directly or through Service or Sales Management.
• Identifies future sales and evaluation opportunities with customer base.
• Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from [supervisor/ manager] and other duties as assigned.

Education

You have a Bachelor's Degree in engineering or related technical discipline or global equivalent in education or experience and 10 or more years of professional experience within Technical Support environment with two years experience in a management or leadership role. We are also looking for:

Education level

• Formal qualification in a mechanical, electromechanical or electronics discipline.

Relevant Previous Experience

• Minimum 5 years field experience in a relevant or related industry, ideally with a strong customer facing bias.

Knowledge Areas/Skills

• Knowledge and experience of the principles of electrical or mechanical component constructions and assembly.

Other Requirements

• Computer literate with a good command of MS excel, word and PowerPoint.
• Ability to manage and prioritize activities and workload.
• Excellent communication skills.
• Advanced troubleshooting capabilities and the ability to fault find in a logical manner through to resolution of issues.

Benefits and Perks

• Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance.
• We offer a strong retirement 401k plan with matching
• Family is important to us – so we also offer paid family leave, a health paternity/maternity leave & many other benefits for a health work-life balance
• Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.
• We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at one of our locations in Dallas, TX or Austin, TX.

Equal Opportunity Statement

We are an Equal Opportunity Employer!

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco

Salary range is expected to be $107,500 - $120,000 annually. Salary is based on location average. Final salary may vary based on factors such as geographic location, experience, job-related skills, internal peer equity, etc.

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