Technical Support Engineer

Maymont Homes; Charleston (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Wellness credits

PTO

Job summary

Maymont Homes seeks a Technical Support Engineer to deliver and maintain enterprise IT solutions in Charleston. The role focuses on Windows 11, Office 365, Intune, and basic network support, with hands-on end-user assistance across devices and applications.

You will contribute to service management via ServiceNow, collaborate with vendors, and participate in a 24x7 executive support rotation. A 3+ year background in IT support is expected, along with strong communication and problem-solving

Qualifications

• 3+ years in IT support or related technical role.
• Experience with iOS/Android devices management.
• Familiarity with ServiceNow, Azure, Office 365, and Windows operating systems.
• Experience with Jamf for Apple device management is a plus.

Responsibilities

• Provide end-user technical support for Windows, Office 365, Intune, and device management solutions.
• Operate Service Desk functions including incident handling and documentation in ServiceNow.
• Collaborate with vendors and cross-functional teams to resolve issues.
• Assist in architecting and maintaining IT management platforms (Jamf, PrinterLogic, etc.).
• Support 24x7 on-call rotation as part of the on-site IT team.

Skills

Intune management

ITIL knowledge

Customer service

Communication

Problem solving

Education

Associate's Degree or equivalent

Tools

ServiceNow

Azure

Office 365

Jamf

PrinterLogic

Windows OS

Job description

## Technical Support EngineerApplylocations: Charleston, South Carolinatime type: Full timeposted on: Posted Yesterdayjob requisition id: R2051734**Location**Charleston - 997 Morrison Drive, Suite 402**Business**Our Growth, Your OpportunityAt Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be CertifiedTM by Great Place to Work, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.**Job Description****Position Summary**The **Technical Support Engineer** will play an integral role in delivering and maintaining enterprise IT solutions that support business operations and drive organizational efficiency. This position is responsible for the support and engineering of core technologies including, but not limited to, Windows 11, Office 365, and Intune as well as providing basic network support. This role offers structured professional development through hands-on experience and online learning opportunities, and technical boot camps.**Essential Job Functions***End-User Support & Operations** Provide hands-on technical assistance for Dell (including Dell TechDirect), Lenovo, and Mac hardware, as well as Windows 11, iOS, Android, and Office 365 applications.* Deliver exceptional end-user support across devices, applications, and conference room technology to ensure optimal productivity.* Support daily operations in a dynamic environment composed of approximately 40% business support with escalations from the Service Desk, 50% engineer and administration in various IT systems, and 10% cross training and career development.* Collaborate with external vendors to resolve escalated or complex technical issues beyond internal scope.* Be a part of a 24x7x365 executive support rotation, serving on-call for approximately one week every fourteen weeks as part of a shared schedule.*Service Management** Leverage ServiceNow for incident and request management, ensuring accurate documentation and timely resolution.* Create and maintain knowledge base articles for both internal use and customer-facing support.* Analyze ServiceNow data to identify recurring issues, trends, and opportunities for proactive remediation.* Systems Engineering & Architecture* Architect, engineer, and maintain management platforms including Jamf (for macOS) and PrinterLogic (for print services).* Manage, secure, and deploy applications and device policies through Jamf and PrinterLogic.* Conduct software testing and compatibility validation to ensure smooth system integrations and program deployments.* Support infrastructure improvements through data analysis, system monitoring, and recommendations for technical optimization.*Projects & Strategic Initiatives** Contribute to project-based initiatives involving new technology deployments, upgrades, and process enhancements.* Apply strategic thinking to identify opportunities for innovation and improvements in the technology environment.* Assist in planning and execution of technical components for companywide meetings, events, and conferences.*Training & Development** Deliver or assist in developing user training programs and documentation to enhance technology adoption and efficiency.* Support ongoing professional development and contribute to knowledge sharing across the IT team.* Perform other duties as assigned in support of organizational goals and technology initiatives.**Performance Expectations & Key Metrics:**Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:* Incidents resolved in under 1 day (50%)* Incidents resolved in under 2 days (60%)* Response time for incidents: <4 Hours* Tasks resolved in under 1 day (50%)* Tasks resolved in under 2 days (60%)* >90% accurate onboarding for new hires**Required Qualifications****Education*** High School degree, Associates Degree or equivalent work experience required.**Experience*** Minimum three (3) years in an IT Support or related technical role**Skills & Competencies*** Proficiency in managing iOS and Android devices using Intune* Experience with printer management, configuration, and troubleshooting* Familiarity with ServiceNow, Azure, Office 365, and Windows operating systems strongly preferred.* Experience with Jamf for Apple device management is a plus.* Strong understanding of IT principles, best practices, and processes within an ITIL framework* Demonstrated strong written and verbal communication skills* Demonstrated customer service skills in fast paced environment* Proven ability to work with cross-functional IT and business teams to resolve complex issues* Ability to prove critical thinking, problem solving concepts and exceptional attention to detail* Ability to thrive in a high volume, data entry and processing work environment, where applicable* Demonstrated ability to work independently and as a team**Why work for** **Maymont Homes?****Our Mission -** "*We Positively Impact the Lives in the Communities We Serve*." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.**Certified Great Place to Work** - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.**Outstanding Benefits** - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.**Career Growth** - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.**Strong Foundation** - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.*Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.* #MYMT