Technical Support Engineer

KLA; Arizona; On-site; USD 45,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401(k) including company matching

Employee stock purchase program (ESPP)

Tuition reimbursement

Paid time off and holidays

EAP and wellness benefits

Job summary

KLA is seeking a Field Service/Technical Support professional in Chandler, AZ to respond to complex issues on semiconductor equipment. The role involves diagnosing and debugging advanced optical, electro-mechanical systems and related software, collaborating with field teams, and delivering clear postmortem reports.

Travel up to 70% domestically and internationally is required, with opportunities to train customers and install or upgrade tools as needed.

Qualifications

• Master's degree with related work experience (0+ years) or Bachelor's with 2+ years
• Electrical and mechanical experience; optical experience preferred
• Must be able to travel 40-70% domestically and internationally

Responsibilities

• Respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve.
• Assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro/mechanical equipment, computer systems, and software solutions.
• Collaborate with specialists and other teams to craft optimized action plans to resolve issues and recover equipment functionality to customer satisfaction.
• Travel within the region and worldwide to support escalated issues on-site on short notice.
• Create documentation content related to troubleshooting processes, technical findings, and postmortem reports.
• May be involved in tool installation, relocation, and upgrade of equipment.
• Provide technical training.

Skills

Electrical experience

Mechanical experience

Optical experience

Education

Master's degree

Bachelor's degree

Job description

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description

• Please Note: The candidate selected must be able to work four/10 hour days, Sunday-Wednesday weekly schedule
• To respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve.
• To assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro/mechanical equipment, computer systems, coupled with software solutions.
• Working on challenging problems requires in-depth system knowledge and a sound understanding of operating principles.
• Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results.
• To collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction.
• Travel within the region and worldwide to support escalated issues on-site on short notice.
• Create document content relative to troubleshooting processes, technical findings, provide service and postmortem reports.
• May be involved in tool installation, relocation, and upgrade of equipment
• Provide Technical Training
• Must be able to travel 40-70% domestic and internationally

Preferred Qualifications

Electrical and Mechanical experience; Optical experience preferred

Minimum Qualifications

Master's Level Degree and related work experience of 0 years; Bachelor's Level Degree and related work experience of 2 years; OR equivalent relevant work experience

Base Pay Range: $32.50 - $55.25 Per Hour

Primary Location: USA-AZ-Chandler-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to:

• medical
• dental
• vision
• life
• and other voluntary benefits
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off and paid company holidays
• family care and bonding leave

Interns are eligible for some of the benefits listed.

Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.