Technical Support, Customer Service Representative

C+A Global; Edison (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

A dynamic retail company located in Edison, NJ seeks a Technical Support, Customer Service Representative to provide frontline support. Ideal candidates will have prior customer service experience, strong communication skills, and the ability to learn technical product information. This role offers great healthcare benefits and opportunities for employee discounts, along with a diverse and inclusive work environment.

Benefits

Healthcare Benefits (Health, Vision, Dental)

10-15 Paid Holidays Off

401K

Great Employee Discounts

Qualifications

• Must be 18 years or older and eligible to work in the US.
• Must pass a background check.

Responsibilities

• Handle inbound communications to address consumer questions.
• Troubleshoot product issues and manage warranty claims.
• Identify opportunities to generate additional revenue.
• Utilize software platforms to document orders and interactions.
• Collaborate with shipping and production departments.

Skills

Prior customer service experience

Professional communication skills

Ability to learn technical product information

Highly organized

Proficient in MS Word, Excel, Outlook

Tools

Navision

ZenDesk

Job description

Technical Support, Customer Service Representative

C+A Global is seeking a knowledgeable and dedicated Customer Service/Call center representative to join our team. The ideal candidate will be a product expert, providing frontline technical and customer service support. This is a great opportunity to learn about our merchandise and assist customers.

• Handle inbound communications (phones, email, chat, messenger) to address consumer questions and resolve issues promptly and professionally.
• Troubleshoot product issues and manage warranty claims and RA processes.
• Identify opportunities to generate additional revenue through up-selling and marketing promotions.
• Utilize multiple software platforms, including Navision for order entry and ZenDesk for customer support, to document orders and consumer interactions.
• Organize and maintain all required records and documentation according to internal processes and procedures.
• Collaborate with shipping and production departments to ensure timely and efficient shipping or products.
• Assist the Customer service manager with written documentation, response generation, and other knowledge-based materials as requested.
• Maintain a professional demeanor during all interactions with customers and co-workers.
• Provide suggestions for departmental improvement.

• Prior customer service experience, preferably in a call center environment
• Professional communication skills, both written and verbal
• Ability to learn and retain technical product information
• Ability to remain calm to excel in fast-paced environments
• Highly organized with good follow-through
• Proficient in MS Word, Excel, and Outlook

• Must be able to lift up to 20lbs, sit for extended periods, navigate stairs, and engage in activities that involve reaching, twisting, bending, stretching, climbing, walking and/or running.

• Must be 18 years or older and eligible to work in the US
• Must be able to read, write, and speak English
• Must pass a background check

• Healthcare Benefits (Health, Vision, Dental)
• HSA dollar-for-dollar match
• 10-15 Paid Holidays Off
• Short/Long Term Disability
• Life Insurance
• 401K
• Great Employee Discounts

Great opportunity to work for a growing and exciting company!

CA Global is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All applicants are subject to a background screening.