Technical Account Manager - Workfront / AEM

Cypress HCM

Lehi (UT)

On-site

USD 48,216 - 49,593

Part time

14 days+

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Job summary

A leading recruitment firm is looking for a Technical Account Manager to serve as a post-sales technical resource. This role involves ensuring environmental stability and customer satisfaction while managing technical activities. Candidates should have a background in technology solutions, strong interpersonal skills, and 5-7 years of relevant experience. The position offers compensation starting at $36.87 per hour and a contract employment type. Remote candidates are welcomed to apply.

Qualifications

5-7 years of professional experience.
4+ years experience implementing or supporting complex technology solutions.

Responsibilities

Ensure best practices within the customer's environment and exceed customer expectations.
Manage and coordinate technical related changes including customer requests.
Maintain awareness of complex service matters including implementations.

Skills

Interpersonal skills

Proactive

Ability to influence others

Understanding industry trends

Education

B.S. or B.A., MBA preferred

Job description

Technical Account Manager - Workfront / AEM

1 day ago Be among the first 25 applicants

This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35.00/hr - $36.00/hr

Direct message the job poster from Cypress HCM

Location: Open to Remote Candidates (PST, CST & CST Time zones preferred)
Duration: 1/05/2026 to 5/29/2026
Team: Customer Experience

Introduction:

The Technical Account Manager (TAM) is a post-sales technical resource within a specific practice. The TAM helps drive technical activities proactively, as well as be the customer's technical go-to person during customer service events. The TAM's core attribute is to help the customer avoid problems before they occur and focus to ensure environmental stability. The TAM leverages the support of local and corporate resources attaining a high level of customer satisfaction and identifies, informs, and works with the Account team on potential sales opportunities based upon the technical observations within the customer's environment.

The TAM ensures best support practices within the customer's environment and strives toward delivering consistent service levels by exceeding customer expectations. The TAM will be responsible for providing technical recommendations based on the data obtained during the weekly, monthly and quarterly reports provided to the customer.

Key Responsibilities:

The TAM ensures best practices are being adhered to within the customer's environment and strives toward delivering consistent service levels by exceeding customer expectations and avoid customer escalations
Helps manage and coordinate the processing, communication, and implementation of the technical related changes, including changes related to customer requests, Field Change Order (FCO), reconfigurations, and is engaged on all upgrade and execution plans
Maintains awareness of all complex service matters including Technical Solutions implementations and activities
Reporting will include (and not limited to) technical performance trending, code level review/recommendations, and a review of relevant Service Requests open within a customer's environments
Can explain technical problems and solutions to technically literate team/client members
Ensures effective coordination and support between account teams and supporting technical resources
Builds value-added relationships within the domain of the account to become the trusted advisor.

Required Skills & Qualifications: