Technical Support Analyst II

Weyerhaeuser; Longview (WA); On-site; USD 83,000 - 124,000; Full time

Benefits offered by this job

Annual incentive program

401k with company match

Paid vacation

11 holidays per year

Volunteer programs

Training & development

Job summary

Weyerhaeuser is seeking an experienced IT/OT technician in Longview, WA to deploy and maintain desktops, servers, switches, printers, and related equipment. You will work with mill staff and IT/OT teammates and participate in after-hours on-call rotations.

The role requires an Associate’s degree in information technology or equivalent and 3+ years’ experience in technical administration of PCs, printers, and servers. Strong problem-solving and communication skills are essential for success.

Qualifications

• Associate degree or equivalent in information technology or related field.
• 3+ years’ experience administering PCs, printers and servers.
• Broad IT/OT infrastructure knowledge and hands-on support.
• Strong communication and problem-solving abilities.

Responsibilities

• Field, triage, and resolve end-user IT/OT requests professionally.
• Document problem-solving steps through resolution.
• Learn and support software and hardware used in the organization.
• Perform hands-on fixes for desktops, servers, and peripherals.
• Install and upgrade software and hardware components.
• Maintain assets and participate in IT/OT team meetings.

Skills

Associate’s degree in IT

3+ years IT admin experience

Desktop/Server/Printer support

IT infrastructure knowledge

Problem-solving skills

Communication skills

Education

Associate’s degree in information technology

Four-year degree in information technology

Tools

Microsoft Certifications

Cisco Certifications

ITIL Certification

Job description

This role is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP’s, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary IT/OT systems. This role will work closely with business users, mill site staff, and IT / OT teammates, and will take part in the after-hours/on-call rotation.

Typical Duties

• Field incoming help requests from end users in a courteous and professional manner
• Record, track, and document the problem-solving process through to final resolution
• Identify and learn software and hardware used and supported by the organization
• Perform hands‑on fixes at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications
• Familiarize end users with basic software, hardware, and peripheral device operation
• Install, upgrade, and support desktops, laptops, servers, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, CCTV, and other ancillary systems
• Adhere to organizational asset, change, problem, and incident management processes
• Track all IT / OT assets at assigned location
• Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines
• Actively participate in IT / OT Team meetings

Job

Information Technology

Primary Location

USA-WA-Longview

Schedule

Full-time

Job Level

Individual Contributor

Job Type

Experienced

Shift

Day (1st)

• Demonstrated safety focus
• Associate’s degree in information technology or equivalent combination of education and/or experience
• Three plus years’ experience in technical administration of PCs, Printers, Servers, with demonstrated broad-based technical abilities
• Skilled and experienced supporting desktops, laptops, servers, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, VPN, general infrastructure etc.
• Problem‑solving skills and the ability to learn new technologies
• Strong oral and written communication skills

Highly Valued Skills

• Experience supporting the IT infrastructure needs of a manufacturing facility
• Experience supporting the OT infrastructure needs of a manufacturing facility
• Process Control Technician / Engineer
• Microsoft, Google, CISCO, ITIL or similar Certifications
• Four-year degree in information technology or related field

What We Offer

Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $82,533 - $123,800 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target.

Benefits: When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre‑tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.

Retirement: Employees are able to enroll in our company’s 401k plan, which includes a paid company match in addition to our contribution equal to 5% of your eligible pay.

Paid Time Off or Vacation: We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours and paid parental leave for all full-time employees.

We know you have a choice in your career. We want you to choose us! If you believe in the same core values that we do - safety, integrity, citizenship, sustainability, and inclusion - then we believe Weyerhaeuser will be an incredible place for you to develop and grow your career.

Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.