Technical Support (Aguadilla, PR - ON SITE)

dxctechnology; Isabela (PR); On-site; USD 42,000 - 65,000; Full time

Job summary

DXC Technology in Aguadilla, PR is seeking an IT Desktop Support Technician to join our on-site IT team. You will perform end-user support, imaging of new PCs, and hardware/software troubleshooting to keep business systems productive.

You will work with Active Directory, SCCM, VPN access, and Windows 10/11 plus Mac OS/iOS support. Strong communication in English and precise incident documentation are essential for success in this role.

Qualifications

• 3+ years of relevant work experience.
• Ticket and asset management.
• Strong hardware/software installation, support, and troubleshooting.
• Windows XP/10/11 experience.
• Mac OS and iOS support.
• Network printer configuration and moves.
• Experience with Active Directory, MS Office, OS365.
• VPN connectivity and security support.
• Imaging PCs/notebooks via SCCM or standalone.
• Remote install of software/hardware.
• Basic networking concepts and Hands&Eyes support.
• Lift and carry up to 40lbs.

Responsibilities

• Performs basic analysis of functional or service requirements and implements services.
• Operates infrastructure or software platforms and resolves issues within area of responsibility.
• Provides patch management, verifies changes, and updates configuration records.
• On-site field support to customers and suppliers including installation and servicing.
• Troubleshoot hardware issues on desktops, laptops, mobiles, and peripherals.
• Troubleshoot software issues on Windows 10, Office, Outlook, and related apps.
• Build and reimage PCs, upgrading hardware as needed.
• Troubleshoot LAN/WAN issues affecting productivity; understand TCP/IP and VPN.
• Perform IMACD activities within SLAs for PCs and peripherals.
• Communicate clearly in English with end-users; document resolutions.
• Document solutions and incident notes in English.
• Audit and manage device asset systems.
• Support shipping/receiving, inventory and warehousing processes.
• Assist in loading/unloading shipments.
• Procurement and IT asset lifecycle management.
• Lift up to 39 lbs; assist with heavier lifts as needed.
• Work around moving mechanical parts and physical tasks.

Skills

Active Directory

SCCM

VPN support

Windows support

Mac OS/iOS support

Networking fundamentals

Hardware troubleshooting

Asset management

Tools

Imaging PCs

Remote install software

Active Directory tools

VPN configuration

Job description

Job Description:

Basic Qualifications

• 3+ years of relevant work experience

• Ticket and asset management

• Strong hardware/software installation, support, and troubleshooting

• Windows XP, 10, and 11 experience

• Mac OS and iOS support

• Network Printer, HP configuration, consumable swaps, and moves

• Experience with Active Directory, MS Office, phone security, OS365

• Requires Networking troubleshooting and support

• Support skills for VPN connectivity and security

• Configuring new PC’s/notebooks via imaging, SCCM and standalone

• Remote Install software/hardware and support

• Knowledge of basic networking concepts and Hands&Eyes support

• Lift and carry up to 40lbs

Responsibilities:

• Participates as a member of an IT technical team. Performs basic analysis of functional or service requirements using a fundamental understanding of IT Business processes or problems. Implements end-user or enterprise infrastructure or application services prepared by more senior Engineers.

• Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity. Resolves technical issues of moderate complexity within a given technical area. Partners with members of a given team or other IT teams as appropriate. Identifies potential escalations and proactively alerts management.

• Provides solutions to prevent problems from occurring in the area of responsibility including patch management. Reviews implement and verifies changes/solutions of medium complexity and risk. Ensures configuration management database entries are complete and accurate.

• Provide on-site field support to customers and their suppliers including installation, servicing, and repairing systems, equipment and escorting any client/vendor suppliers.

• Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories.

• Troubleshoot known and unknown software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive, and other corporate deployed desktop applications.

• Troubleshoot Microsoft patches, corporate software deployments, group policies,

• Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.

• Troubleshooting of LAN/WAN issues impacting employee productivity on their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.

• Perform IMACD activities within SLAs - PC and peripheral add move change

• Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy. Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written.

• Documents solutions and incident resolution case notes in English in assigned reporting systems

• Audit, maintain, and manage the devices asset management systems.

• Strong understanding and support of shipping & receiving, inventory, and warehousing practices.

• Assist in loading and unloading shipments.

• Experience in procurement, inventory, and asset management of IT equipment as well as managing the IT life cycle.

• Regularly lift and/or move up to 39 pounds independently and participate in group lifts for 40+ pounds and/or using pallet jacks.

• Work with and/or around moving mechanical parts.

• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.

Work Environment

• Office environment

• Aguadilla, PR (ON SITE)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

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