Technical Support

CrowdStrike Inc.; Austin (TX); On-site; USD 70,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

Equity awards

Wellness programs

Paid time off

Professional development opportunities

Volunteer opportunities

Job summary

CrowdStrike Inc. is seeking a Technical Support Engineer in Austin, TX. You will own customer issues, troubleshoot, and guide deployment of CrowdStrike services to ensure successful outcomes for customers.

You will collaborate with engineering, document bugs, and develop knowledge-base content while improving support processes. Strong Windows experience and excellent communication are essential.

Qualifications

• 3+ years in customer/technical support roles.
• Knowledgeable in Windows OS and basic networking.
• Ability to learn new technologies quickly.
• Excellent relationship management and communication skills.

Responsibilities

• Own customer issues, perform initial troubleshooting and identify root cause.
• Escalate priority issues and meet response quality and timeliness goals.
• Serve as point of contact on escalations and ensure timely resolutions.
• Document bugs with engineering and contribute to knowledge base content.
• Create processes and troubleshooting docs to improve customer support.

Skills

Customer support

Windows troubleshooting

Technical troubleshooting

Communication skills

Independent work

AI in workflows

Analytical skills

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

Job DescriptionAbout the Role:The Ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.

What You’ll Do:You will take ownership of customer issues, including; initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalation priority issues that need immediate attentionMeet or exceed customer expectations on response quality, timeliness of responses and overall customer experienceServe as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possibleYou will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customersCreate the process or troubleshooting documentation in the support of knowledge base.We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers

What You’ll Need:3+ years of customer support, technical support, system administration or related customer facing roleKnowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issuesPassion for solving customer issues and advocating for their success, in a fast-paced, highly technical environmentAbility to learn new technologies quicklyExcellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)Ability to work independently with little direct supervision and as a part of a team.Outstanding analytical and organizational abilitiesAbility to remain calm, composed and articulate when dealing with tough customer situationsProven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points:Experience supporting Kernel level security solutionsExperience supporting hybrid environmentsExperience supporting security applications such as AV, VPN, Firewall, proxyLinux troubleshooting experience a plusExperience with SplunkExperience with troubleshooting Windows and Mac

#LI-Remote#LI-RL1

Benefits of Working at CrowdStrike:Market leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for all employees regardless of level or roleEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify ParticipationRight to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $70,000 - $115,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here.Expected Close Date of Job Posting is:12-30-2026