Technical Supp Eng III

International Game Technology PLC; Reno (NV); A distancia; USD 49.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

RRSP Plan

Tuition reimbursement

Paid time off

Wellness programs

Descripción de la vacante

IGT, a global leader in gaming, seeks a Remote Technical Support Engineer for the iGaming team working on the Remote Gaming Server (RGS). You will diagnose issues, document findings, and coordinate with product and dev teams to safeguard customer operations.

Ideal candidates have 2–5 years of casino operations experience, strong analytical and debugging skills, and familiarity with Jira, APIs (SOAP/REST), and XML. Remote role with competitive CAD compensation and benefits.

Formación

• 2 to 5 years of casino operations experience
• Strong analytical skills and ability to explain complex ideas clearly
• Front-end debugging experience
• Experience in a ticketed environment; JIRA preferred
• Intermediate experience with system architecture, integrations, and networking
• Solid understanding of API data exchange (SOAP/REST) and XML reading
• Coding or debugging for mobile apps (iOS/Android) preferred

Responsabilidades

• Researching, diagnosing, identifying and resolving issues within SLAs
• Following procedures for addressing customer concerns and escalating when needed
• Providing product information and research results as knowledge base notes
• Documenting and communicating changes to RGS with customers and service operations
• Collaborating with product and development teams to evaluate features and changes
• Analyzing new market requirements impacting the business
• Coordinating with internal teams to minimize customer impact during major RGS changes

Conocimientos

Casino operations

Analytical skills

Front-end debugging

JIRA

System architecture

APIs (SOAP/REST)

Herramientas

JIRA

Descripción del empleo

IGT is a global leader in gaming. We deliver entertaining and responsible gaming experiences forplayers across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting andDigital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights,operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences thatengage players and drive growth. We have a well-established local presence and relationships with governmentsand regulators in more than 100 countries around the world, and create value by adhering to the highest standardsof service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com .

Responsibilities

Are you an Engineer looking to bring to market world-class games that attain leading positions in emerging newmedia markets, take advantage of the innovative possibilities new technologies present, and demonstrate theassets of an industry leader? IGT is looking for a remote Technical Support Engineer to join its iGaming teamworking on the Remote Gaming Server (RGS).

WHAT YOU'LL DO:

• Researching, diagnosing, identifying and resolving issues within the established operational SLAs
• Following standard procedures for accurately addressing customer concerns and forwarding them to theappropriate internal teams.
• Providing detailed product information and results of research in the form of knowledge base tech notes andarticles.
• Documenting, training, and communicating changes as they pertain to RGS with focus on vital processchanges to Customers, Customer Service and RGS Service Operations.
• Work closely with product and development teams on RGS to evaluate any features/changes operationally toensure that existing customers are not impacted, and future revenue opportunities are considered.
• Customer business analysis of new market requirements (i.e., changes from regulatory bodies) which impactthe business.
• Work with internal collaborators to identify, resolve, and lead the impact to customers of major RGS changes/ releases.

Qualifications

WHAT YOU'LL OFFER:

• Ideal candidate will have 2 to 5 years of casino operations experience, with an emphasis toward systemknowledge
• Strong analytical skills, with the ability to understand and communicate complex ideas in an audience-appropriate manner
• Demonstrated front-end debugging experience
• Prior experience working in a ticketed environment; JIRA preferred
• Intermediate experience with system architecture, integrations, and networking
• Solid understanding of API (SOAP and REST Technologies) data exchange and XML reading
• Coding, developing and/or debugging experience for iOS or Android applications preferred

Keys to Success

#LI-MC1

At IGT, we believe compensation should be as individual as you are, reflecting your skills, experience, background, and location.That’s why our starting compensation range is $70,000 to $80,000 CAD, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything’s above board. Compensation is just the beginning! Our Total Rewards program is designed to support your success, both professionally and personally, and may include:

• Comprehensive benefits, including medical, dental, vision, life, accident, and disability insurance
• RRSP Plan to help you plan for the future
• Tuition reimbursement to support continued learning and growth
• Paid time off to rest, recharge, and reset
• Wellness programs that support your overall well-being

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Nearest Major Market: Reno
Nearest Secondary Market: Tahoe