Technical Specialist II-Full-time Days

Cape Fear Valley Health System; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Cape Fear Valley Health System is seeking an experienced laboratory leader to oversee day-to-day technical operations within the laboratory section. You will lead staff, ensure regulatory compliance, and guide quality initiatives to enhance patient care.

You will collaborate with the Department Manager and other departments to optimize performance, workflow, and staff development while maintaining high standards of safety and accuracy across testing processes.

Qualifications

• Requires licensure and formal training in medical laboratory technology.
• Associates or higher degree in relevant lab field; professional certification preferred.
• Experience with regulatory standards (CAP, CLIA) and quality systems is advantageous.

Responsibilities

• Provide leadership and guidance to staff in goal setting, problem solving, resource management, and outcome achievement.
• Collaborate with Department Manager to define performance objectives and assess staff competence.
• Collaborate with other departments to address issues affecting patient care and departmental goals.
• Incorporate quality improvement and patient satisfaction data into department plans.
• Ensure compliance with regulations related to patient care and department functions.
• Oversee staffing and training, maintain competency, and manage workflow across the section.
• Maintain equipment performance, QC, and instrument maintenance.
• Assure documentation and records meet regulatory requirements and accreditation standards.

Skills

Leadership

Supervisory experience

Quality improvement

Regulatory knowledge

Communication

Education

Associates degree in Medical Laboratory Technology

Bachelor's degree in Histotechnology or Cytology

MLS/MLT(ASCP) or HTL/HT(ASCP) or CT(ASCP) or equivalent

Tools

LIS

Job description

Summary

Under the direction of the manager is responsible for overseeing the day-to-day technical operations of the applicable laboratory section, in accordance with the established hospital and department policies and standards. Plays a lead role in the strategic planning process and the implementation of initiatives focused on enhanced performance, workflow redesign, and developing a culture that emphasizes excellence in the quality and delivery of laboratory services.

Major Job Functions

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:

• Provide leadership and guidance to staff in goal setting, problem solving, resource management, and outcome achievement
• Collaborates with Department Manager to define performance objectives and assesses the level of competence of staff in a timely manner
• Collaborates with other departments to problem solve ongoing issues that impact departmental/organizational goals and patient care delivery
• Collaborates with Department Manager to incorporate quality improvement and patient satisfaction data into departmental goals
• Demonstrates a clear understanding of regulations applicable to patient care and other department functions
• Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible, and courteous environment
• Promotes effective communication between internal staff and other external departments to allow for growth as a collaborative, effective, and efficient team
• Responsible for the section’s operational excellence and ensures that the section delivers quality services in accordance with applicable policies, procedures, and professional standards
• Effectively communicate sectional, organizational, and technical information to staff
• Set and attain goals and objectives within specified time frames, as part of the organization’s overall mission
• Attends required safety training programs and can describe his or her responsibilities related to general safety, section/service safety, and specific job‑related hazards
• Follows the hospital exposure control plans/blood borne and airborne pathogens
• Maintains and updates technical knowledge and skills and participates in sharing of this knowledge with the staff
• Ensures that ancillary staff within the section is performing required duties
• Performs duties of staff technologist to include, but not limited to:
  • Orienting all new employees/students to procedures and processes of department
  • Assessing and completing training/competency of new hires/students
  • Maintaining self-competency in all departments
• Ensures staffing efficiency and performance within the section. This includes, but is not limited to:
  • Creating and maintaining training materials for new hires/students
  • Establishing, disseminating, updating, and maintaining departmental procedure manuals
  • Ensuring that staff performs testing according to established procedures
  • Scheduling work assignments and planning work schedules of employees/students
  • Re‑evaluating the competency of all testing personnel before final signatures are obtained
  • Maintaining organization of workflow/workstations
  • Prioritizing workload and reassigning work duties, as needed
  • Establishing and executing corrective actions for behavior or performance issues if necessary
• Ensures equipment is performing at optimal levels to include, but not limited to:
  • Reviewing test results
  • Reviewing QC at least bi‑weekly and understanding troubleshooting of QC issues
  • Verifying that daily, weekly, monthly, and as needed maintenance on instruments and equipment is completed on time and effectively
  • Troubleshooting instrumentation and processes in an effort to maintain an efficient workflow
  • Participating in the evaluation and selection of equipment, methods, and procedures needed for the section
  • Performing required accreditation requirements for the validation and maintenance of all equipment (correlations, linearities, etc.)
• Ensures material needs of the laboratory is sufficient to meet workload to include, but not limited to:
  • Ordering, as needed, inventory and supplies required to efficiently operate the section
  • Maintaining organization of storage areas and workstations
• Assumes complete supervisory responsibility for the entire laboratory on rotating weekends, holidays and evenings
• Maintains records and documentation in compliance with required rules and regulations of regulatory and accrediting agencies and organizations
• Other duties as assigned

Minimum Qualifications

• Education and Formal Training: Must have one of the following required degrees:
  • Associates degree in Medical Laboratory Technology
  • Bachelors degree in Histotechnology or Bachelor’s degree in Cytology
  • Bachelor’s degree in in Medical Laboratory Science preferred MLS/MLT(ASCP), HTL/HT(ASCP), CT(ASCP), or equivalent agency required.
  Certification must be obtained within one year of employment to maintain position.
• Work Experience:
  • 2 years of laboratory experience in high complexity testing required
  • 5 years of laboratory experience with 1 year of supervisory experience preferred
• Knowledge, Skills, and Abilities Required:
  • Proficiency in reading, writing, and speaking the English language
  • Supervisory skills for accepting responsibility, making decisions, directing and supervising personnel within the section
  • Communication and motivational skills in order to maintain a positive work environment and encourage growth within the department
  • Knowledge to investigate and evaluate new methodologies for presentation to management for approval
  • Ability to operate equipment at sitting or standing levels
  • Flexibility and adaptability to work additional hours or shifts under stress
  • Effective communication skills to include listening, writing, talking and reading.
  • Ability to communicate via telephone, LIS, email and verbally.
  • Ability to work efficiently and accurately.
  • Ability to organize and plan work.
  • Knowledge of regulatory requirements including: safety, CAP, JCAHO, CLIA, North Carolina State and federal guidelines.
  • Knowledgeable of Erickson's Developmental model relative to adolescents and all adult age groups in order to assess qualification and performance of staff and oversee orientation and training of staff who interact with patients in these age groups.
• Physical Requirements:
  • Speech and auditory acuity for communication of patient needs
  • Visual acuity for observation of patients
  • Moderate standing, walking, bending, and lifting
• Required Licenses and Certifications: MT(ASCP) - ASCP

MT(ASCP) - ASCP

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

About Cape Fear Valley Health

For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time.

Cape Fear Valley is a 950‑bed, 8‑hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with over 7,000 employees and 850 physicians. Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond.

Our medical facilities include Cape Fear Valley Medical Center, Highsmith‑Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region.