Technical Specialist CE&T

Oakton College; Skokie (IL); On-site; USD 33,000 - 44,000; Full time

Job summary

Responsibilities include reviewing applications, resolving data issues, and delivering courteous guidance to students and the public. A Bachelor's degree and data-entry experience are required; hybrid scheduling may be available after 30 days.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• Must have 2 years' experience in data entry in various web-based systems or software.
• Must be able to interact with multiple computer-based systems and learn new software quickly.

Responsibilities

• Coordinate and manage computerized systems to support enrollment and student services.
• Check, review, and process applications and registrations; verify data for accuracy and timeliness.
• Provide accurate information to students and the community following FERPA guidelines.

Skills

Data entry

Customer service

Communication

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Destiny

Axiom

OnBase

Sharefile

TouchNet

Banner

Job description

About Oakton College : Educate. Empower. Transform At Oakton College, we know education changes lives - and that starts with the people who make it happen. For more than 50 years,we've built a welcoming and inclusive community where students fromall backgrounds and experiences thrive. We're looking for passionate educators, professionals and leadersto join our team. Whether in the classroom, student support, or behind the scenes, your talents and expertise will make adifference and shape the future. We provide dynamic learning environments that empower students andemployees alike with campuses in Des Plaines and Skokie and aHealth Careers Education Center in Evanston. As a proud institution accredited by the Higher LearningCommission, Oakton is more than a college - it's a place whereinnovation, equity and lifelong learning drive everything we do. Wevalue diverse perspectives and embrace new ideas and are dedicatedto fostering an inclusive and student-centered culture.

Job Description:

Basic Function and Responsibility:

Under general direction, coordinate and perform both day-to-day andlonger-term work projects to support an environment related toenrollment and student services including registration, studentrecords, financial records, electronic/technical processes, andgeneral assistance. Responsible for contributing to supporting ahealthy online registration system according to establishedguidelines which may require judgment in the application ofpolicies and procedures. Provide excellent customer service whichencourages registration. Assist leadership in developing goals andobjectives and recommend improvements in processes andprocedures.

Characteristic Duties and Responsibilities

• Coordinate and manage all computerized systems within theCE&T department to enable and support students' successful.This includes but is not limited to Destiny, Axiom, OnBase,Sharefile, TouchNet, Banner and others as needed. Manage entry ofstudent, course, and instructor data from various forms (both paperand electronic) within appropriate software systems.
• Manage on a daily basis any data migration issues related to CE&Ts registration system and the College's primary studentinformation system, including but not limited to duplicateprofiles/usernames, payment issues, registration errors, etc.
• Serve as liaison between IT and CE&T staff and students asnecessary to identify and correct issues and challenges related toonline registration, student information system, or othertechnology.
• Check, review, and process applications and registrations.Verify applications, transcripts and residency requirements to makesure data is accurate and timely. Utilize critical thinking toinvestigate problems with student accounts and work withappropriate staff to create solutions to resolve. Maintain accuraterecords for audit.
• Provide accurate information to students and the community bytelephone or in person regarding Federal, State and Collegepolicies and procedures following the guidelines of the FamilyEducational Rights and Privacy Act (FERPA). If necessary, routeinquiries to appropriate persons.
• Initiate, verify, adjust and process student refunds, seniortuition discount requests and third-party payments.
• Support and assist the Operations Manager in analyzing businessprocesses as related to software utilization. Make recommendationsfor improvement.
• Collect, Receive and apply tuition payments to the student'saccount. Receive and apply payments to 3rd party, rental, orcontractual accounts. Balance cashier's drawers and preparereconciliation reports.
• In cooperation with the Manager of Operations, coordinate andimplement testing of all new releases of all software systems usedby the department. Document and report results to share with ITstaff.
• Support CE instructors with online services including accessingclass lists, entering midterm and final grades, and other web-basedprocesses. Troubleshoot and report any technological malfunctionsrelated to instructor use to Manager and/or IT staff.
• Assist the Manager of Operations CE&T in building andchanging of courses, and certificate programs and closing ofclasses. Oversee the entry, review, and correction of data withinmultiple systems utilized throughout the department.
• Assist the Manager of Operations with the continuing assessmentand evaluation of processes. Provide suggestions to enhance thedelivery of enrollment services information provided in person,over the telephone and via web-based systems.
• Enter test data, attendance and tutor hours of students andtutor hours of ESL/Literacy volunteers and other CE&T programsas directed.
• Generate enrollment and data analysis reports as directed.
• Troubleshoot, research and identify problems with multiplecomputerized systems. Report problems to the computer technicalsupport group. Follow up and verify corrections or changes.
• May be required to lead training in areas of specialization todivision staff.
• Support a self-service environment that will minimize thenumber of Help desk calls.
• As directed, provide direct student support service in theAlliance office.
• Perform other job-related duties as assigned.

Supervision Received:

Administrative supervision is received from the Director of Operations & Administration. Functional supervision is receivedfrom the Manager of Continuing Education & Training Operations.

Supervision Exercised:

Functional supervision may be exercised over student employees andstaff.

Requirements:

Qualifications and Working Conditions:

• Bachelor's degree or an equivalent combination of education andexperience from which comparable knowledge and abilities can beacquired is required. Course work or training in data basemanagement, or other software management is preferred.
• Must have 2 years' experience in data entry in variousweb-based systems or software.
• The ability to interact and adjust between working in multiplecomputer-based systems on a daily basis is required. This mustinclude the ability to quickly adapt to and learn new softwareprograms and translate technical terminology for users.
• Two years general office experience, student services, customerservice or related area is Required.
• A high level of interpersonal and communication skills and theability to deliver services in an environment where there is anemphasis on customer service are required. Must be able to explainpolicies and communicate with others in situations requiringsensitivity and tact.
• Ability to interact professionally and tactfully with people ofdifferent levels of education, cultural backgrounds and lifeexperiences and to exhibit an adequate level of respect to fellowemployees and the College community at large.
• Must be able to maintain the confidentiality of students andany information regarding their enrollment.
• The ability to enter, retrieve and manipulate data on acomputer is required. Ability to proofread and check documents forerrors as well as the ability to perform data entry to input andupdate data.
• Requires the ability to mentally attend to and visuallyconcentrate on a substantial amount of detail work. Must be able toanalyze, edit and proofread reports, documents and data entryinputs as needed.

Physical Demands:

Light lifting up to 10 lbs. and light carrying up to 10 lbs.Ability to reach above shoulder. Periods of time spent sitting,standing, walking, kneeling, bending and stooping. Mobility to movefrom building to building on-Campus and to visit off-Campusentities. Work is performed in a general office environment and issedentary in nature. Little or no exposure

Additional Information:

HOURS: Monday - Friday 8:15 am - 5:00 pm - (Ability to work someevening and/or weekend hours consistent with studentneeds)

SALARY: The hourly salary of this position is $28.25 whichequates to $56,921 annualized based on Oakton's summer hoursschedule.

Based on the needs of the college and with Administrator approval,some positions at the college may have a hybrid schedule optionavailable after 30 working days.

For information regarding employment eligibility, please visit our employment at Oakton web page.

Equal Opportunity Employer

Oakton College conducts background checks on all job candidatesupon acceptance of a contingent offer of employment. Convictionsare not a bar to employment. Background checks will be performed in compliance with state and federal law and in accordance with the Illinois Department of Human Rights Conviction Record Protection Act of March 2021.

Posted positions may be removed from the Oakton website withoutnotice when it is determined that no additional applicantsare required.

Oakton College does not utilize E-Verify for employment eligibility verification.